Which of the following is not a good way to improve your listening skills?

Which of the following is not a good way to improve your listening skills?

a. Focus on the speaker's content rather than on how the talk is delivered.
b. Keep an open mind to accept new information and points of view.
c. Interrupt the speaker when you have a question or an idea to share.
d. Involve yourself by mentally summarizing what the speaker is saying or by taking notes.
e. Maintain eye contact with the speaker to show interest.


Answer: Interrupt the speaker when you have a question or an idea to share

The following are all ways to improve listening skills except

The following are all ways to improve listening skills except

a. giving the speaker your undivided attention.
b. staying open minded.
c. interrupting when the speaker pauses to clarify.
d. involving yourself.
e. taking brief notes of the key points.


Answer: interrupting when the speaker pauses to clarify

Which of the following is not a good way to involve yourself in the presentation?

Which of the following is not a good way to involve yourself in the presentation?

a. summarize or paraphrase internally
b. plan what you will say next
c. jot down points
d. personalize information
e. evaluate the overall argument


Answer: plan what you will say next

A way to give the speaker your undivided attention is to

A way to give the speaker your undivided attention is to

a. keep emotions in check.
b. plan what you will say next.
c. internally paraphrase.
d. eliminate physical and mental distractions.
e. be concerned with how the message is being delivered.


Answer: eliminate physical and mental distractions

The least developed of the four verbal communications skills is

The least developed of the four verbal communications skills is

a. reading.
b. listening.
c. speaking.
d. writing.
e. telephoning.


Answer: listening.

Listening is

Listening is

a. a passive process of perceiving a sound.
b. a culturally-sensitive process of interpretation.
c. sound waves striking the eardrum.
d. an active process of assigning meaning to sounds.
e. an accommodation to the transmission and reception of messages.


Answer: an active process of assigning meaning to sounds

Interviewing a job candidate is an example of an interaction in the

Interviewing a job candidate is an example of an interaction in the

a. social zone.
b. personal zone.
c. intimate zone.
d. public zone.
e. business zone.


Answer: social zone

Which one of the following is not true about the personal zone?

Which one of the following is not true about the personal zone?

a. Police interrogators are taught to move into the personal zones.
b. Informal business conferences occur in the social zone.
c. Most business interaction takes place in the personal zone.
d. Most one-way communication to large audiences is in the public zone.
e. Normal speaking levels are used in the personal zone.


Answer: Most business interaction takes place in the personal zone

An example of interaction in the personal zone is

An example of interaction in the personal zone is

a. staff meetings.
b. conversation with close friends.
c. presentation to a large audience.
d. shaking hands.
e. attending a banquet.


Answer: conversation with close friends

If you are part of a large audience, the speaker on stage is considered in the _____ zone.

If you are part of a large audience, the speaker on stage is considered in the _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: public

If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.

If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: personal

If your supervisors pat you on the back from time to time, they are entering your _____ zone.

If your supervisors pat you on the back from time to time, they are entering your _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: intimate

Which statement does not accurately describe voice qualities?

Which statement does not accurately describe voice qualities?

a. Nervous people usually talk slowly.
b. People who speak too loudly appear pushy or insecure.
c. In most languages, a rising intonation signals a question.
d. Tone can reinforce or contradict message meaning.
e. Tone can carry intended and unintended meaning.


Answer: Nervous people usually talk slowly

Touching behavior is

Touching behavior is

a. not consistent from culture to culture.
b. expected in the social zone.
c. common among Asian businesspeople.
d. inappropriate for ethical reasons.
e. important for establishing rapport.


Answer: not consistent from culture to culture

If your supervisor pats you on the back, he or she is entering your _____ zone.

If your supervisor pats you on the back, he or she is entering your _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: intimate

Which statement does not accurately describe voice qualities?

Which statement does not accurately describe voice qualities?

a. Nervous people usually talk slowly.
b. People who speak too loudly appear pushy or insecure.
c. People in various cultures usually use a rising intonation when posing questions.
d. Emphasizing a particular word in a sentence can create a negative feeling.
e. The tone of a verbal message can reinforce or contradict the actual message.


Answer: Nervous people usually talk slowly

All of the following are examples of nonverbal messages except

All of the following are examples of nonverbal messages except

a. posture.
b. facial expression.
c. a one-word response.
d. grooming.
e. selecting a seat at the back of a conference room.


Answer: a one-word response

All statements about nonverbal messages are true except:

All statements about nonverbal messages are true except:

a. A nonverbal message and verbal message may not occur simultaneously.
b. A nonverbal message is not written or spoken.
c. A smile at a colleague is an example of a nonverbal message.
d. Nonverbal messages are generally more spontaneous than verbal messages.
e. Nonverbal messages are not necessarily less important that verbal messages.


Answer: A nonverbal message and verbal message may not occur simultaneously

What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating?

What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating?

a. boredom
b. defiance
c. interest
d. confusion
e. intolerance


Answer: interest

The most expressive part of the body is the

The most expressive part of the body is the

a. lips.
b. eyes.
c. hands.
d. hips.
e. ears.


Answer: eyes