Internal audits are important because:

Internal audits are important because:



a) the firm needs to keep a constant look out for employees and suppliers who may be committing fraud.

b) internal audits help to make accounting statements more reliable.

c) the firm uses the audits to determine desired profits for the following year.

d) they aid in the development of the firm's financial statements.



Answer: B

Short-term forecasts are based on:

Short-term forecasts are based on:


a) sales revenues and future tax policies.

b) predictions of future performance of the firm's new products.

c) capital expenditures for the next five years.

d) expected sales revenues and expenses for the coming year.



Answer: D

One of the consequences of the recent financial crisis was ________.

One of the consequences of the recent financial crisis was ________.



a) increased confidence in the financial services markets


b) more government scrutiny and regulations


c) the dismissal of compliance officers as an integral part of the financial services industry


d) the knowledge that too much government regulation can disrupt the ethical direction that financial managers follow



Answer: B

Rachael Straub works in finance for a small microbrewery. This week Rachael is working on a budget for the next 12 months. She has been doing research to determine prices for the new equipment they will need in the next 12 months to stay competitive in this market. Which of the steps in financial planning is Rachael involved in?

Rachael Straub works in finance for a small microbrewery. This week Rachael is working on a budget for the next 12 months. She has been doing research to determine prices for the new equipment they will need in the next 12 months to stay competitive in this market. Which of the steps in financial planning is Rachael involved in?



a) Establishing financial controls and tax policy.


b) Forecasting short-term financial needs.


c) Developing financial statements for outside investors.


d) Developing budgets to meet financial needs.



Answer: B

Idle Time Gaming, Inc., knows that its stockholders expect a return on their investment. The expected return that stockholders anticipate translates into the company's ________. Essentially, this is the amount that the investment funds are costing the firm.

Idle Time Gaming, Inc., knows that its stockholders expect a return on their investment. The expected return that stockholders anticipate translates into the company's ________. Essentially, this is the amount that the investment funds are costing the firm.



a) leverage

b) return on debt

c) cost of capital

d) return on sales



Answer: C

Accepting bank credit cards represents one way to decrease:

Accepting bank credit cards represents one way to decrease:



a) equity financing.

b) the expense of collecting accounts payable.

c) capital expenditures.

d) the expense of collecting accounts receivable.



Answer: D

Marco's Italian Gardens, an authentic Italian restaurant in suburban Chicago, worked with a local bank for a ________. This unsecured source of funds was available for Marco to tap into if he needed immediate funds for the business. He liked the fact that he had a cushion and only used it if he fell short of funds.

Marco's Italian Gardens, an authentic Italian restaurant in suburban Chicago, worked with a local bank for a ________. This unsecured source of funds was available for Marco to tap into if he needed immediate funds for the business. He liked the fact that he had a cushion and only used it if he fell short of funds.



a)revolving credit agreement

b) promissory note

c) sponsored trade credit

d) line of credit



Answer: D

The financial manager for Bellandro Bay Brewery is working with the firm's marketing department to bring out a new line of pumpkin ale. The new product development and subsequent production will require a long-term investment of funds by the company. Which of the following sources of financing would be representative of such a long-term funding requirement?

The financial manager for Bellandro Bay Brewery is working with the firm's marketing department to bring out a new line of pumpkin ale. The new product development and subsequent production will require a long-term investment of funds by the company. Which of the following sources of financing would be representative of such a long-term funding requirement?



a) Issuance of bonds


b) Commercial paper


c) Line of credit


d) Factoring



Answer: A

What is the major problem with selling on credit?

What is the major problem with selling on credit?



a) A sizeable portion of a firm's assets could be tied up in accounts receivable.

b) You can't legally set a date when customers must pay their bills.

c) Selling on credit makes a firm look too eager for business.

d) It makes production scheduling more difficult.



Answer: A

Taxes represent ________.

Taxes represent ________.



a) accounts receivable liability


b) equity liability


c) cash inflow


d) cash outflow



Answer: D

The time value of money means that:

The time value of money means that:



a) it is better to have money in your pocket now, than later.

b) it is better to make big purchases now, rather than wait until later.

c) a monetary system will devalue it's money over time.

d) the value of money will fall over time.



Answer: A

One advantage in using retained earnings as a long-term source of funds is ________.

One advantage in using retained earnings as a long-term source of funds is ________.



a) there is no advantage because retained earnings are only used for short-term financing


b) retained earnings are funds that fundamentally belong to bondholders, and as such, their use does not dilute ownership


c) firms avoid having to make dividend payments to stockholders, or interest payments to bondholders


d) firms pay a higher interest rate for the use of these funds, which benefits the business in the long-run



Answer: C

Debt financing:

Debt financing:



a) refers to funds raised through various forms of borrowing.

b) refers to funds raised through selling ownership in the firm.

c) requires that the firm pay interest from after-tax profit.

d) is always more expensive than selling equity.



Answer: A

Backstreet Books, Inc., an eclectic book and music store near a large college campus, is a reseller. The operation buys books almost every day. Deliveries are constantly part of the day-to-day operation of the firm. The transportation company that delivers to Backstreet Books provides this service on trade credit terms of 3/5, net 30. This means the firm ________.

Backstreet Books, Inc., an eclectic book and music store near a large college campus, is a reseller. The operation buys books almost every day. Deliveries are constantly part of the day-to-day operation of the firm. The transportation company that delivers to Backstreet Books provides this service on trade credit terms of 3/5, net 30. This means the firm ________.



a) will receive a 5% discount if they pay within the first three days, but the entire bill is due in 30 days


b) will pay 30% of the charge on delivery and the rest within 5 days


c) is offered a 3% discount if it pays during the first 5 days. The entire bill is due in 30 days


d) will receive 10% discount on the first 5% of the order. The entire bill is due in 30 days



Answer: C

Financial controls are designed to help managers to:

Financial controls are designed to help managers to:


a) manage the day-to-day cash needs of a business.

b) identify variances from the financial plan and take corrective actions.

c) predict cash inflows in future periods past one year.

d) develop the appropriate budgets for all functional departments.


Answer: B

Guillermo is currently in the process of projecting how much his firm will have to spend on supplies, travel, rent, advertising, and salaries for the coming financial year. Guillermo is working on the:

Guillermo is currently in the process of projecting how much his firm will have to spend on supplies, travel, rent, advertising, and salaries for the coming financial year. Guillermo is working on the:



a) capital budget.

b) advertising budget.

c) operating (master) budget.

d) cash budget.


Answer: C

Jackie Jones is a finance manager for Pretty Poseys, a wholesale florist. As finance manager, which of the following would be one of Jackie's responsibilities?

Jackie Jones is a finance manager for Pretty Poseys, a wholesale florist. As finance manager, which of the following would be one of Jackie's responsibilities?


a) Preparing tax returns


b) Preparing financial statements


c) Planning for spending funds on long-term assets, such as plant and equipment


d) Production planning and resource development



Answer: C

Which of the following is true of the use of computers in accounting?

Which of the following is true of the use of computers in accounting?



a) Computers can free up accountants to do important tasks, such as financial analysis and forecasting.

b) Computers have been programmed to make their own financial decisions.

c) Computerized accounting systems have actually made the accounting process slightly more complicated because of the need to understand the software.

d) Computerized accounting systems are primarily used only in large corporations.



Answer: A

If you were one of Beck's accountants and you were asked to evaluate if the firm has enough funds to pay its bills that are coming due in the next few months, how would you respond?

The following information is listed on Beck's Bicycles, Inc.'s balance sheet as of 12/30/2015.

Assets Liabilities

Current Assets Current Liabilities

Cash $3,000,000.00 Accts. Payable $12,000,000.00

Accts. Receivables 2,000,000.00

Inventory 9,000,000.00

Total Current Assets $14,000,000.00 Total Current Liabilities $12,000,000.00


Fixed Assets $125,000,000.00 Long-Term Debt $75,000,0000.00



If you were one of Beck's accountants and you were asked to evaluate if the firm has enough funds to pay its bills that are coming due in the next few months, how would you respond?


a) Beck's does not have enough funds to pay bills that are coming due because it has $3 million in cash, and it owes $87,000,000 in the next few months.

b) Beck's will not have enough funds to pay bills coming due in the next few months because it cannot depend on selling inventory to pay those bills. It must depend only on cash and credit sales already produced. Total cash and credit sales are only $5 million.

c) Beck's has enough funds to pay bills that are coming due because it has $3 million in cash assets.

d) Beck's will have enough funds to pay bills coming due in the next few months, as long as it continues to collect money that others owe Beck's and it continues to turn its inventory and sell bikes.



Answer: D

Which of the following describes an activity associated with accounting?

Which of the following describes an activity associated with accounting?



a) Forecasting demand for a new product.


b) Developing strategies for entering new markets.


c) Establishing a channel of distribution and supply chain.


d) Summarizing and interpreting company financial information.



Answer: D

A Certified Public Accountant (CPA) is ___________ .

A Certified Public Accountant (CPA) is ___________ .



a) basically the same as a certified management accountant, since both have passed a series of exams


b) a government employee who has a degree in accounting


c) a professional who has studied both personal financial management and financial accounting and passed brokerage qualification exams


d) an accountant who has met educational requirements and has passed exams established by the American Institute of Certified Public Accountants



Answer: D

The accounting cycle is a six-step process that results in:

The accounting cycle is a six-step process that results in:



a) the compilation of financial statements and their analysis.

b) the independent audit.

c) the annual report.

d) the double entry bookkeeping system.



Answer: A

Darby's company reported net income after taxes of $2,000,000, on sales of $225 million. Her boss asked her to calculate the earnings per share for stockholders. Darby noted that the company's balance sheet showed 44 million shares outstanding. To explain to him that her calculation is correct, Darby's correct response is __________.

Darby's company reported net income after taxes of $2,000,000, on sales of $225 million. Her boss asked her to calculate the earnings per share for stockholders. Darby noted that the company's balance sheet showed 44 million shares outstanding. To explain to him that her calculation is correct, Darby's correct response is __________.



a) $5.12 per share. Earnings per share is calculated by taking the sales dollars and dividing by the number of shares issued and outstanding


b) $0.45 per share. Earnings per share means sales of $225 million is divided by the number of common shares outstanding


c) $4.50 per share. Earnings per share is calculated by taking the number of shares issued and outstanding and dividing by the net income after taxes


d) $0.045 per share. Earnings per share is calculated by taking net income after taxes and dividing by the total number of common shares issued and outstanding



Answer: D


A debt to equity ratio of over 100% would mean:

A debt to equity ratio of over 100% would mean:



a) the company has more debt than equity.

b) the company is in too much debt, and should restructure.

c) the company has more equity than debt.

d) by comparison with other firms, the company is probably in good shape.



Answer: A

In order for information to be meaningful, a firm's accounting processes and procedures should be certified as accurate by acceptable accounting standards. Companies hire ________ to provide unbiased opinions about the accuracy of a firm's financial statements.

In order for information to be meaningful, a firm's accounting processes and procedures should be certified as accurate by acceptable accounting standards. Companies hire ________ to provide unbiased opinions about the accuracy of a firm's financial statements.



a) bookkeepers

b) private accountants

c) tax accountants

d) independent auditors



Answer: D

In a private company's accounting system, inputs are _______________ and outputs are _________.

In a private company's accounting system, inputs are _______________ and outputs are _________.



a) transactions such as sales, payroll, and other expenses; financial statements

b) results of surveys on consumer satisfaction; accounts payables

c) transactions such as the cash flow statement; payroll taxes

d) marketing strategy-type information; sales data



Answer: A

The fundamental accounting equation is ________.

The fundamental accounting equation is ________.



a) assets = liabilities + owner's equity


b) owners' earnings = assets - revenues


c) assets = liabilities - owner's earnings


d) liabilities = owners' equity + revenues



Answer: A

Small businesses that are just getting off the ground often have problems with the difference between cash coming into the business and cash going out of the business. For example, if the company allows far too lenient credit sales terms, customers do not pay on time, which could cause cash to come in too slowly. That's why all businesses must keep a careful watch on their ________.

Small businesses that are just getting off the ground often have problems with the difference between cash coming into the business and cash going out of the business. For example, if the company allows far too lenient credit sales terms, customers do not pay on time, which could cause cash to come in too slowly. That's why all businesses must keep a careful watch on their ________.



a) advance payments accounts


b) asset summarization


c) recording processes


d) cash flow


Answer: D

The primary purpose of accounting is to:

The primary purpose of accounting is to:



a) make sure a business is paying its taxes.

b) allow for government tracking of business activities.

c) help managers evaluate the financial condition of the firm.

d) provide a method of spending money wisely.



Answer: C

If Beck's Bicycles, Inc.'s income statement shows gross profit of $350 million, with operating expenses of $120 million, and if Beck's tax rate is 30%, what is the firm's net income after taxes?

If Beck's Bicycles, Inc.'s income statement shows gross profit of $350 million, with operating expenses of $120 million, and if Beck's tax rate is 30%, what is the firm's net income after taxes?



a) $141 million

b) $161 million

c) $69 million

d) $11.6 million



Answer: B

Jim Hopson is an accountant who works for a number of businesses as a consultant. He has helped to design an accounting system, provides accounting services, and has analyzed the financial strength of many of his clients. Jim is working as a:

Jim Hopson is an accountant who works for a number of businesses as a consultant. He has helped to design an accounting system, provides accounting services, and has analyzed the financial strength of many of his clients. Jim is working as a:



a) certified internal auditor.

b)certified management accountant.

c) public accountant.

d) private accountant.



Answer: C

How do consumers benefit from advertising?

How do consumers benefit from advertising?



a) They pay less for the product because the different companies that are advertising similar products must lower prices.

b) They pay more for the product than they would if there was no advertising.

c) The actual fact is that very few find any benefit due to the selective perception of ads.

d) They receive valuable information, and advertising can even pay for the media that delivers the message.



Answer: D

A benefit of utilizing social media to deliver advertising messages is ____________.

A benefit of utilizing social media to deliver advertising messages is ____________.



a) it can reach a much wider audience than other media due to the fact that most parents do not let their children view all television and radio messages


b) it is proven to stimulate consumer purchasing better than other media


c) it can reach a much wider audience than television


d) the advertiser can more easily track who has selectively viewed the message and who has passed it along to others




Answer: D

Viral marketing is:

Viral marketing is:



a) an online form of notification of a potential computer virus or problem.

b) a function that evaluates public attitudes and executes a program of action and information to earn public understanding.

c) a term used to describe promotional efforts such as paying people to say positive things about your product online.

d) a system in which consumers can access company information on their own and supply information about themselves in an ongoing dialogue.




Answer: C

When Marmalade's Cupcake Closet is not jammed with happy customers, one or two of its sales associates stand out front and provide tastes of Marmalade's sumptuous goodies, in the form of miniature-sized treats. The company owners know that ________ is a very powerful form of promotion.

When Marmalade's Cupcake Closet is not jammed with happy customers, one or two of its sales associates stand out front and provide tastes of Marmalade's sumptuous goodies, in the form of miniature-sized treats. The company owners know that ________ is a very powerful form of promotion.



a) sampling

b) incentive selling

c) viral marketing

d) trial closings



Answer: A

Promotion is one of the four Ps of marketing. The promotion mix is:

Promotion is one of the four Ps of marketing. The promotion mix is:



a) any form of communication that uses electronic media.

b) all the various paid media that carries the promotional message.

c) the promotional tools marketers use to carry out the promotional strategy.

d) a sampling of all products that need to be evaluated to define their message.



Answer: C

When Beck's Bicycles, Inc., volunteered to send its expert riders up mountainous terrain to rescue a lost dog that was unable to free himself from a cliff, it received accolades not only from other bicyclists, but from the general public as well. Beck's marketing director insisted that the company show a video of the search and rescue on its social media site and online advertising. The effort quickly turned into an important _____________ campaign for the firm.

When Beck's Bicycles, Inc., volunteered to send its expert riders up mountainous terrain to rescue a lost dog that was unable to free himself from a cliff, it received accolades not only from other bicyclists, but from the general public as well. Beck's marketing director insisted that the company show a video of the search and rescue on its social media site and online advertising. The effort quickly turned into an important _____________ campaign for the firm.



a) public relations

b) blog

c) personal selling

d) infomercial



Answer: A

It is the responsibility of the public relations department to:

It is the responsibility of the public relations department to:



a) have a presence at trade shows and conventions.

b) work with the sales staff to develop an effective sales presentation format.

c) work closely with marketing to develop an appropriate advertising campaign.

d) maintain close ties with the media, community leaders, government officials and other corporate stakeholders.




Answer: D

When Fountain of Youth Tea Company (FYT) wanted to secure shelf space in high-end grocery stores, it found that it had a lot of competition. In order to get the attention of retailers, FYT directed its promotion toward the consumer who desired a refreshing tea drink, as opposed to carbonated beverages. Due to a successful campaign, it compelled the grocers to feature it in the stores. FYT used a(n) _______ strategy to get their product in the grocery stores.

When Fountain of Youth Tea Company (FYT) wanted to secure shelf space in high-end grocery stores, it found that it had a lot of competition. In order to get the attention of retailers, FYT directed its promotion toward the consumer who desired a refreshing tea drink, as opposed to carbonated beverages. Due to a successful campaign, it compelled the grocers to feature it in the stores. FYT used a(n) _______ strategy to get their product in the grocery stores.



a) leverage

b) saturation

c) pull

d) push




Answer: C

When using various forms of promotion to carry the promotion message, it is important that the recipients of the message interpret it in the same way. Creating a unified promotional message, where potential customers perceive the same message, whether it is in a TV commercial, or on a billboard, or in a blog, is called ____________.

When using various forms of promotion to carry the promotion message, it is important that the recipients of the message interpret it in the same way. Creating a unified promotional message, where potential customers perceive the same message, whether it is in a TV commercial, or on a billboard, or in a blog, is called ____________.



a) personalized selling


b) integrated marketing communication


c) delivery cue analysis


d) branding assimilation


Answer: B


Which of the following statements about personal selling is true today?

Which of the following statements about personal selling is true today?



a) The objective of an initial sales call is to make a sale immediately.

b) Salespeople use the Internet and other technology to do everything it takes to complete a sale.

c) It is more difficult to find customers in the business-to-business market than in the B2C market.

d) Big customers should always be treated with more care than small ones.



Answer: B

The first step in developing a typical promotion campaign is:

The first step in developing a typical promotion campaign is:



a) identify a target market.

b) develop a unifying message.

c) define the objectives for each element of the promotion mix.

d) determine a promotional budget.



Answer: A

Which of the following is the first step in developing a good public relations program?

Which of the following is the first step in developing a good public relations program?



a) Listen to the public.

b) Hire well-known public figures who will promote positive word of mouth.

c) Develop policies and procedures in the public interest.

d) Inform people of the fact you're being responsive.



Answer: A

________ is an unpaid form of promotion. It can have positive and negative effects on the recipient. For example, when you log onto CNN and read that four auto assembly-line plants are closing, it is not good news for our economy. However, on the same site, if you read about a company's water recycling effort targeted toward good stream management, you are usually impressed.

________ is an unpaid form of promotion. It can have positive and negative effects on the recipient. For example, when you log onto CNN and read that four auto assembly-line plants are closing, it is not good news for our economy. However, on the same site, if you read about a company's water recycling effort targeted toward good stream management, you are usually impressed.



a) Product placement

b) Viral marketing

c) Publicity

d) Sales promotion



Answer: C

While doing an online search for a music venue, Darcy ran across a performance of Lady Gaga that featured her hair neatly wrapped in Coca-Cola cans. The venue did not visibly identify the sponsor in any other way. Marketers would categorize this form of advertising as _________________.

While doing an online search for a music venue, Darcy ran across a performance of Lady Gaga that featured her hair neatly wrapped in Coca-Cola cans. The venue did not visibly identify the sponsor in any other way. Marketers would categorize this form of advertising as _________________.



a) an infomercial


b) blogging


c) product placement


d) interactive promotion



Answer: C

Some products and services lend themselves to ______________ better than others. For example, youth in Southeast Asia, youth in Bosnia, youth in Alaska, and youth in Brazil may desire the same products, in the same form.

Some products and services lend themselves to ______________ better than others. For example, youth in Southeast Asia, youth in Bosnia, youth in Alaska, and youth in Brazil may desire the same products, in the same form.



a) personal selling

b) infomercials

c) global advertising

d) publicity



Answer: C

One of the best ways to reduce negative word of mouth is to:

One of the best ways to reduce negative word of mouth is to:



a) run continuous positive advertising campaigns.

b) mount an aggressive publicity campaign to refute any bad events surrounding your product.

c) motivate your sales force and give them information to overcome bad publicity.

d) take care of consumer complaints quickly and effectively.



Answer: D

Personal selling, as a form promotion, differs when the effort is a B2B (business to business) sales effort rather than a B2C (business to consumer) sales effort. B2B personal selling requires ______________.

Personal selling, as a form promotion, differs when the effort is a B2B (business to business) sales effort rather than a B2C (business to consumer) sales effort. B2B personal selling requires ______________.



a) generally a faster closing process than a B2C sale


b) more prospecting and qualifying of customers


c) better presentation skills but less qualifying of customers


d) less prospecting and qualifying of customers




Answer: B

Newer, nontraditional forms of promotion include:

Newer, nontraditional forms of promotion include:



a) personal selling and advertising.

b) social networking, blogging and podcasting.

c) sales promotion and public relations.

d) public relations and advertising.



Answer: B

When Mary Lynn went to the grocery store last week, she took with her several coupons she had received in the mail that week. While at the store, Mary Lynn was offered samples of several food items and she actually bought a few of those, using the in-store coupons. She also bought a particular brand of toothpaste, because the tube came with a free toothbrush. Mary Lynn is taking advantage of:

When Mary Lynn went to the grocery store last week, she took with her several coupons she had received in the mail that week. While at the store, Mary Lynn was offered samples of several food items and she actually bought a few of those, using the in-store coupons. She also bought a particular brand of toothpaste, because the tube came with a free toothbrush. Mary Lynn is taking advantage of:



a) sales promotion.

b) advertising.

c) publicity.

d) viral marketing.



Answer: A

In personal selling, the relationship must continue for a long time, as the salesperson responds to new requests for information from current customers. This is an important part of the ______step in personal selling.

In personal selling, the relationship must continue for a long time, as the salesperson responds to new requests for information from current customers. This is an important part of the ______step in personal selling.



a) prospecting

b) closing

c) presentation

d) follow-up



Answer: D

Sun-2-Shade is a company that makes self-darkening windshields for cars and trucks. Which of the following would not be included as part of Sun-2-Shade's promotion mix?

Sun-2-Shade is a company that makes self-darkening windshields for cars and trucks. Which of the following would not be included as part of Sun-2-Shade's promotion mix?


a) Hiring a sales force to call on automotive customers.

b) Sponsoring a NASCAR race.

c) Expanding the product line to include sunglasses custom-made to match the customer's windshield colors.

d) Designing an interactive website for customers to ask questions and order products.




Answer: C

A survey company used a dollar value to measure the ___________ of Ben and Jerry's Ice Cream, as compared to some of its worthy competitors. Essentially, the survey firm evaluated Ben and Jerry's by measuring net value of several components that would comprise the brand's perception and image to ice cream customers.

A survey company used a dollar value to measure the ___________ of Ben and Jerry's Ice Cream, as compared to some of its worthy competitors. Essentially, the survey firm evaluated Ben and Jerry's by measuring net value of several components that would comprise the brand's perception and image to ice cream customers.



a) brand intrigue

b) brand equity

c) time line

d) value package



Answer: B

Upscale retailers, such as Nordstrom, feature customer service as their significant point of difference and use that difference to compete with less expensive stores. This is known as ___________ competition.

Upscale retailers, such as Nordstrom, feature customer service as their significant point of difference and use that difference to compete with less expensive stores. This is known as ___________ competition.



a) target forcing

b) upscale

c) point-of-difference

d) nonprice



Answer: D

Fountain of Youth Tea Company changed their glass bottles to streamlined thermos-like, blue sports bottles that fit nicely on bicycles and in car holders. A packaging innovation such as this could actually be perceived by the buyer as a _____________.

Fountain of Youth Tea Company changed their glass bottles to streamlined thermos-like, blue sports bottles that fit nicely on bicycles and in car holders. A packaging innovation such as this could actually be perceived by the buyer as a _____________.



a) new product innovation


b) change in the environmental mix


c) change in the product focus to the B2B market


d) change in the classification of the product


Answer: A


Soho Bottling was started in a kitchen in Brooklyn, New York, and makes soft drinks. After going through the various steps in the new-product development process, when the company finally entered the commercialization stage of the new product development process, they knew to succeed they would have to:

Soho Bottling was started in a kitchen in Brooklyn, New York, and makes soft drinks. After going through the various steps in the new-product development process, when the company finally entered the commercialization stage of the new product development process, they knew to succeed they would have to:



a) decide what stage of the product life cycle the product was in.

b) determine the appropriate product bundling strategy.

c) promote the product to distributors and retailers to get wide distribution.

d) do the appropriate concept and environmental testing.



Answer: C

The importance of the product life cycle is that:

The importance of the product life cycle is that:



a) all products go through the product life cycle in the same length of time.

b) in the growth stage, marketers differentiate their product from competitors.

c) most brands follow the same pattern in the product life cycle.

d) different stages in the product life cycle call for different marketing strategies.



Answer: D

Rollerblade is working to make sure that when people refer to inline skating, they don't use the name Rollerblade to refer to the sport. Rollerblade is afraid that their brand name will become a:

Rollerblade is working to make sure that when people refer to inline skating, they don't use the name Rollerblade to refer to the sport. Rollerblade is afraid that their brand name will become a:



a) private name.

b) generic name.

c) knockoff name.

d) trademark.



Answer: B

The purpose of the product life cycle is it serves as a(n) __________.

The purpose of the product life cycle is it serves as a(n) __________.



a) tool for measuring the forces of competition and the companies' break-even point


b) tool that tells the marketing manager if the product market seems to be changing


c) tool that indicates when the product has reached another stage in the cycle, and might require changes in the marketing mix


d) indication of whether price is still greater than expenses for a given product line



Answer: B

When Nintendo reentered the video game market with the Wii, they priced the product lower than the newest Sony Playstation system in order to capture a large share of the market quickly. This strategy is called a:

When Nintendo reentered the video game market with the Wii, they priced the product lower than the newest Sony Playstation system in order to capture a large share of the market quickly. This strategy is called a:



a) EDLP.

b) skimming strategy.

c) high-low pricing strategy.

d) penetration strategy.



Answer: D

Sony and other makers of high-definition television sets have made the prices of these products more competitive, have increased the number and kinds of stores in which they are available, have offered a variety of choices, and are advertising extensively. These products appear to be in the ___________stage of the product life cycle.

Sony and other makers of high-definition television sets have made the prices of these products more competitive, have increased the number and kinds of stores in which they are available, have offered a variety of choices, and are advertising extensively. These products appear to be in the ___________stage of the product life cycle.



a) growth

b) decline

c) introduction

d) maturity



Answer: A

Products that the consumer purchases like insurance, burial services, or emergency car-towing are known as ___________ goods and services because they are not products that consumers regularly evaluate and consider purchasing.

Products that the consumer purchases like insurance, burial services, or emergency car-towing are known as ___________ goods and services because they are not products that consumers regularly evaluate and consider purchasing.



a) convenience


b) shopping


c) specialty


d) unsought



Answer: D

Most new-product ideas come from:

Most new-product ideas come from:



a) employees.

b) suppliers.

c) research and development.

d) competitors.



Answer: A

Priceline and Expedia are two online travel companies. Both are known to utilize ___________ of services such as airline flights and hotel stays to entice customers to purchase both at the same time, for a more reasonable price than what they would pay separately for each of these services.

Priceline and Expedia are two online travel companies. Both are known to utilize ___________ of services such as airline flights and hotel stays to entice customers to purchase both at the same time, for a more reasonable price than what they would pay separately for each of these services.



a) trade marking

b) last-minute fanning

c) bundling

d) branding



Answer: C

When Panasonic considers how to price a new product, they determine what price they think their customers will pay, and then identify what profit the company needs. From there they determine the features they can offer on this product. This method of determining price is known as:

When Panasonic considers how to price a new product, they determine what price they think their customers will pay, and then identify what profit the company needs. From there they determine the features they can offer on this product. This method of determining price is known as:



a) cost-based pricing.

b) target costing.

c) value pricing.

d) demand-oriented pricing.



Answer: B

Schnucks Supermarket promotes products like milk, eggs and other daily essentials at very low prices in order to attract consumers into their stores. This type of pricing strategy would be an example of using pricing to:

Schnucks Supermarket promotes products like milk, eggs and other daily essentials at very low prices in order to attract consumers into their stores. This type of pricing strategy would be an example of using pricing to:



a) improve its public image.

b) reduce its tax liabilities by reducing market share.

c) build consumer traffic.

d) create a prestigious image.



Answer: C

One of the ways that restaurants often adapt their product offerings to address changes in competition is to ____________.

One of the ways that restaurants often adapt their product offerings to address changes in competition is to ____________.



a) change the organization design structure of the company


b) decrease their workforce through attrition


c) develop new menu offerings


d) open additional restaurants with more table space and service in new locations



Answer: C