Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development so they can create the best possible products. Jessica believes that increasing their sales force is the way to go.
B) accommodate or give in
C) compete to win
D) compromise
E) collaborate to find the best solution
Answer: D
B) accommodate or give in
C) compete to win
D) compromise
E) collaborate to find the best solution
Answer: C
B) It will result in a situation where everyone loses.
C) Both of them will experience a loss of self-esteem.
D) This technique usually leads to groupthink and ineffective solutions.
E) It will result in both Emma and Jessica getting what they want.
Answer: A
Assume that Emma and Jessica decide to allocate part of the budget for R&D and part of it for hiring additional salespeople. In this case, which of the following conflict management techniques is being used by Emma and Jessica ?
A) avoid confrontationB) accommodate or give in
C) compete to win
D) compromise
E) collaborate to find the best solution
Answer: D
Assume that Emma and Jessica decide to go to their supervisor, each making a case for why her idea is preferable and leaving it to the supervisor to determine which is best. In this case which of the following conflict management techniques is being used by Emma and Jessica ?
A) avoid confrontationB) accommodate or give in
C) compete to win
D) compromise
E) collaborate to find the best solution
Answer: C
What potential danger is involved in Emma and Jessica using a compete to win technique to resolve their conflict?
A) While this may result in a quick solution, it might lead to a relational conflict.B) It will result in a situation where everyone loses.
C) Both of them will experience a loss of self-esteem.
D) This technique usually leads to groupthink and ineffective solutions.
E) It will result in both Emma and Jessica getting what they want.
Answer: A