All of the following are listed among the "softer" factors in the Balanced Scorecard EXCEPT
A) customer service
B) employee morale
C) product quality
D) business ethics
E) stockholder equity
Answer: E) stockholder equity
All of the following are listed among the "softer" factors in the Balanced Scorecard EXCEPT
A) customer service
B) employee morale
C) product quality
D) business ethics
E) stockholder equity
Answer: E) stockholder equity