A customer who is dissatisfied with a product and wants a refund or replacement should write _____ letter.
a. an adjustment
b. a complaint
c. a routine request
d. a claim
e. an emotionally charged
Answer: a claim
A customer who is dissatisfied with a product and wants a refund or replacement should write _____ letter.
a. an adjustment
b. a complaint
c. a routine request
d. a claim
e. an emotionally charged
Answer: a claim