A request is not routine if you
a. believe that the reader will object to granting your request.
b. anticipate no resistance from the reader responding to your request.
c. think the reader will appreciate the opportunity to comply with your request.
d. are making a simple request without persuasion.
e. put a direct question or polite request in the first sentence or two.
Answer: believe that the reader will object to granting your request.