Which guideline about confident writing is correct?
a. Use confident phrases such as I hope.
b. Encourage the reader to provide excuses for denying your request.
c. Imply that something might not work out satisfactorily.
d. Avoid using presumptuous language such as "I know you will agree."
e. Appear helpful with statements such as "Let us know if you have other problems."
Answer: Avoid using presumptuous language such as "I know you will agree."