Which of the following is the most appropriate opening sentence in a routine reply?
a. Your letter dated February has just arrived.
b. Thank you for requesting information about the new ClearSpeak speaker phone.
c. Although we normally do not comply with requests such as yours, we are making an exception this time.
d. We are happy to provide the information you requested.
e. You will be happy to know that we have received your letter.
Answer: We are happy to provide the information you requested.