Which sentence is the most effective in a persuasive claim letter?
a. Your customer service representatives owe me an explanation.
b. Since the warranty expired only one month ago, I would like your company to repair my watch free of charge.
c. If you take the time to read my original letter, you will understand that I am not at fault here.
d. Having purchased five laser printer cartridges from your store before, we assumed that the last cartridge we purchased would make 15,000 copies instead of the 10,000 guaranteed.
e. Your company makes millions of dollars in profit each year, yet you refuse to replace my stolen laptop.
Answer: Having purchased five laser printer cartridges from your store before, we assumed that the last cartridge we purchased would make 15,000 copies instead of the 10,000 guaranteed.