All statements about nonverbal messages are true except:
a. A nonverbal message and verbal message may not occur simultaneously.
b. A nonverbal message is not written or spoken.
c. A smile at a colleague is an example of a nonverbal message.
d. Nonverbal messages are generally more spontaneous than verbal messages.
e. Nonverbal messages are not necessarily less important that verbal messages.
Answer: a. A nonverbal message and verbal message may not occur simultaneously.