Of the following, the least effective way to end a bad-news message is to offer
a. best wishes.
b. a counterproposal.
c. subtle sales promotion.
d. an apology.
e. alternative sources of assistance.
Answer: an apology.
Of the following, the least effective way to end a bad-news message is to offer
a. best wishes.
b. a counterproposal.
c. subtle sales promotion.
d. an apology.
e. alternative sources of assistance.
Answer: an apology.