Resale in a claim refusal may be appropriate in which of the following situations?
a. to restate some of the benefits that led the reader to purchase the product in the first place
b. if you want the reader to continue to be a customer
c. if the resale doesn't sound so strong it might annoy an already unhappy customer
d. to rebuild the customer's confidence in the product
e. all of these
Answer: all of these