Which of the following is not an example of good telephone technique
a. Answer all calls by the second or third ring.
b. If a caller asks a question you can't answer, end the call politely.
c. Give the caller your full attention.
d. Ask before you put someone on hold, allowing time for a response.
e. Use the other person's name to personalize the conversation.
Answer: b. If a caller asks a question you can't answer, end the call politely.