Your manager asks you to take her place and prepare a speech for next Tuesday's community fund drive. Because your in-laws are arriving that night, you write a note refusing this request for
a. a routine favor and use the direct organizational plan.
b. a significant favor and use the indirect organizational plan.
c. a claim and use the direct organizational plan.
d. an idea and use the direct organizational plan.
e. an adjustment and use the indirect organizational plan.
Answer: a significant favor and use the indirect organizational plan.