Which of the following is a verbal barrier to communication?
a. A person's body language does not correspond to his spoken message.
b. A recipient's interpretation of a message is not the same as the sender's interpretation.
c. Two individuals have different perceptions of a manager's comments based on their personal experiences with her inappropriate use of expressions
d. People are not focusing on a convention speaker because the seats are too small and are placed too close together.
e. A customer service representative has a prejudice against customers who have a southern accent.
Answer: A recipient's interpretation of a message is not the same as the sender's interpretation.