According to journalists' findings, what is a serious obstacle for many small business owners?
A) A lack of business ethics
B) An excess of employees...
When companies take over functional operations of other firms, such as human resources, information systems, payroll, accounting, or customer service, this is called
When companies take over functional operations of other firms, such as human resources, information systems, payroll, accounting, or customer service,...
Which strategy would be most appropriate when the distinctive competencies of two or more firms complement each other especially well?
Which strategy would be most appropriate when the distinctive competencies of two or more firms complement each other especially well?
A) Conglomerate...
Which of the following is NOT a reason joint ventures fail?
Which of the following is NOT a reason joint ventures fail?
A) Managers who must collaborate daily in operating the venture are not involved in forming...
All of the following are cooperative arrangements EXCEPT
All of the following are cooperative arrangements EXCEPT
A) R&D partnerships
B) joint-bidding consortia
C) cross-licensing agreements
D) cross-manufacturing...
Under which condition would a differentiation strategy be especially effective?
Under which condition would a differentiation strategy be especially effective?
A) when the target market niche is large, profitable and growing
B)...
Under which condition would a cost leadership strategy be especially effective?
Under which condition would a cost leadership strategy be especially effective?
A) when there are many ways to differentiate the product or service...
According to Porter, which strategy offers products or services to a niche group of customers at the lowest price available on the market?
According to Porter, which strategy offers products or services to a niche group of customers at the lowest price available on the market?
A) Cost...
Under which strategy would you offer products or services to a wide range of customers at the lowest price available on the market?
Under which strategy would you offer products or services to a wide range of customers at the lowest price available on the market?
A) Cost Leadership...
Which strategy would be effective when the stockholders of a firm can minimize their losses by selling the organization's assets?
Which strategy would be effective when the stockholders of a firm can minimize their losses by selling the organization's assets?
A) Integration
B)...
Selling all of a company's assets, in parts, for their tangible worth is called
Selling all of a company's assets, in parts, for their tangible worth is called
A) joint venture.
B) divestiture.
C) concentric diversification.
D)...
Which strategy should be implemented when a division is responsible for an organization's overall poor performance?
Which strategy should be implemented when a division is responsible for an organization's overall poor performance?
A) Backward integration
B) Divestiture
C)...
Which term refers to selling a division of an organization?
Which term refers to selling a division of an organization?
A) Joint venture
B) Divestiture
C) Concentric diversification
D) Liquidation
E) Horizontal...
Retrenchment would be an effective strategy when an organization
Retrenchment would be an effective strategy when an organization
A) has shrunk so quickly that major internal reorganization is needed.
B) is one...
Bankruptcy
Bankruptcy
A) should never be used as a strategy.
B) should be used only when one is legally forced to do so.
C) can be an effective type of retrenchment...
What kind of strategy is retrenchment?
What kind of strategy is retrenchment?
A) A turnaround strategy
B) An expansion strategy
C) A diagonal strategy
D) An intensive strategy
E) An offensive...
Borders closing 200 of its 488 superstores and laying off 6,000 of its 19,500 employees is an example of
Borders closing 200 of its 488 superstores and laying off 6,000 of its 19,500 employees is an example of
A) divestiture.
B) backward integration.
C)...
Many more firms have failed at ________ than have succeeded due to the immense challenge of managing businesses in many industries rather than in a single industry.
Many more firms have failed at ________ than have succeeded due to the immense challenge of managing businesses in many industries rather than in a...
Which of the following is NOT a guideline for when an organization should use an unrelated diversification strategy?
Which of the following is NOT a guideline for when an organization should use an unrelated diversification strategy?
A) when revenues derived from...
Tyson Foods opening a manufacturing plan that makes diesel and jet fuel from chicken fat, beef tallow, and leftover food grease from the firm's meat-processing plants is an example of
Tyson Foods opening a manufacturing plan that makes diesel and jet fuel from chicken fat, beef tallow, and leftover food grease from the firm's meat-processing...
Which strategy should an organization use if it competes in a no-growth or a slow-growth industry?
Which strategy should an organization use if it competes in a no-growth or a slow-growth industry?
A) Divestiture
B) Related diversification
C) Backward...
Which strategy is effective when new, but related, products could be offered at highly competitive prices?
Which strategy is effective when new, but related, products could be offered at highly competitive prices?
A) Forward integration
B) Related diversification
C)...
Which strategy is appropriate when an organization competes in an industry characterized by rapid technological developments?
Which strategy is appropriate when an organization competes in an industry characterized by rapid technological developments?
A) Retrenchment
B)...
All of the following situations are conducive to market development EXCEPT
All of the following situations are conducive to market development EXCEPT
A) when new channels of distribution are expensive and unreliable
B) when...
Which strategy generally entails large research and development expenditures?
Which strategy generally entails large research and development expenditures?
A) Market penetration
B) Retrenchment
C) Forward integration
D) Product...
When a domestic company first begins to export to India, it is an example of
When a domestic company first begins to export to India, it is an example of
A) horizontal integration.
B) backward integration.
C) forward integration.
D)...
Which strategy seeks to increase market share for present products or services in present markets through greater marketing efforts?
Which strategy seeks to increase market share for present products or services in present markets through greater marketing efforts?
A) Market penetration
B)...
In which situation would horizontal integration be an especially effective strategy?
In which situation would horizontal integration be an especially effective strategy?
A) when an organization can gain monopolistic characteristics...
What refers to a strategy of seeking ownership of, or increased control over a firm's competitors?
What refers to a strategy of seeking ownership of, or increased control over a firm's competitors?
A) Forward integration
B) Conglomerate diversification
C)...
Backward integration is effective in all of these cases EXCEPT
Backward integration is effective in all of these cases EXCEPT
A) when an organization competes in an industry that is growing rapidly
B) when an...
Which of these strategies is effective when the number of suppliers is small and the number of competitors is large?
Which of these strategies is effective when the number of suppliers is small and the number of competitors is large?
A) Conglomerate diversification
B)...
Websites that sell products directly to consumers are examples of which type of strategy?
Websites that sell products directly to consumers are examples of which type of strategy?
A) Backward integration
B) Product development
C) Forward...
Integration strategies are sometimes collectively referred to as which of the following categories of strategies?
Integration strategies are sometimes collectively referred to as which of the following categories of strategies?
A) Horizontal integration
B) Diversification
C)...
Hawaiian Airlines beginning to offer flights from Hawaii to Seoul, Korea, and Tokyo, Japan, rather than mostly flying to and from the U.S. mainland, is an example of which type of strategy?
Hawaiian Airlines beginning to offer flights from Hawaii to Seoul, Korea, and Tokyo, Japan, rather than mostly flying to and from the U.S. mainland,...
Marriott selling its timeshare business is an example of which type of strategy?
Marriott selling its timeshare business is an example of which type of strategy?
A) Related diversification
B) Unrelated diversification
C) Retrenchment
D)...
Starbucks reaching a deal with Green Mountain Coffee Roasters for that firm to sell packs of Starbucks Tazo-branded coffee and tea in their brewers is an example of which type of strategy?
Starbucks reaching a deal with Green Mountain Coffee Roasters for that firm to sell packs of Starbucks Tazo-branded coffee and tea in their brewers...
All of the following are listed among the "softer" factors in the Balanced Scorecard EXCEPT
All of the following are listed among the "softer" factors in the Balanced Scorecard EXCEPT
A) customer service
B) employee morale
C) product quality
D)...
What principle is built on the idea that there is no general plan for which way to go and what to do?
What principle is built on the idea that there is no general plan for which way to go and what to do?
A) Managing by crisis
B) Managing by extrapolation
C)...
What principle is based on the belief that the true measure of a really good strategist is the ability to solve problems?
What principle is based on the belief that the true measure of a really good strategist is the ability to solve problems?
A) Managing by crisis
B)...
Financial objectives involve all of the following EXCEPT
Financial objectives involve all of the following EXCEPT
A) growth in revenues
B) larger market share
C) higher dividends
D) greater return on investment
E)...
The IFE Matrix should be ________ in multidivisional firms.
The IFE Matrix should be ________ in multidivisional firms.
A) constructed for each division
B) all-inclusive
C) constructed only for the major divisions
D)...
Which of the following is the first step in developing an IFE Matrix?
Which of the following is the first step in developing an IFE Matrix?
A) Determining the organization's structure
B) Summing the weighted scores...
The process whereby a firm determines the costs associated with organizational activities from purchasing raw materials to manufacturing products to marketing those products is called
The process whereby a firm determines the costs associated with organizational activities from purchasing raw materials to manufacturing products to...
______ ties all business functions together and provides the basis for all managerial decisions.
______ ties all business functions together and provides the basis for all managerial decisions.
A) Management
B) Marketing
C) Information
D) Technology
E)...
______ is a commonly used approach to determine R&D budget allocations.
______ is a commonly used approach to determine R&D budget allocations.
A) Financing as many project proposals as possible
B) Using the percentage...
In most industries, the major costs of producing a product or service are incurred within
In most industries, the major costs of producing a product or service are incurred within
A) marketing.
B) management.
C) research and development.
D)...
______ management deals with inputs, transformations, and outputs that vary across industries and markets.
______ management deals with inputs, transformations, and outputs that vary across industries and markets.
A) Marketing
B) Financial
C) Research and...
According to Roger Schroeder, which basic function within production/operations deals with aggregate planning and scheduling?
According to Roger Schroeder, which basic function within production/operations deals with aggregate planning and scheduling?
A) Capacity
B) Inventory
C)...
The times-interest-earned ratio would be classified as a(n)
The times-interest-earned ratio would be classified as a(n)
A) activity ratio.
B) leverage ratio.
C) profitability ratio.
D) liquidity ratio.
E) growth...
Which ratio would be considered an activity ratio?
Which ratio would be considered an activity ratio?
A) Debt-to-equity
B) Net profit margin
C) Average collection period
D) Earnings per share
E) Current...
What category of ratios measures how effectively a firm can maintain its economic position in the growth of the economy and industry?
What category of ratios measures how effectively a firm can maintain its economic position in the growth of the economy and industry?
A) Profitability
B)...
What category of ratios includes return on total assets and return on stockholders' equity?
What category of ratios includes return on total assets and return on stockholders' equity?
A) Leverage
B) Activity
C) Profitability
D) Growth
E)...
What category of ratios measures a firm's ability to meet maturing short-term obligations?
What category of ratios measures a firm's ability to meet maturing short-term obligations?
A) Profitability
B) Liquidity
C) Leverage
D) Activity
E)...
The ________ decision is the allocation and reallocation of capital and resources to projects, products, assets, and divisions of an organization.
The ________ decision is the allocation and reallocation of capital and resources to projects, products, assets, and divisions of an organization.
A)...
Which of the following is NOT a key question that can reveal internal strengths and weaknesses of the marketing department?
Which of the following is NOT a key question that can reveal internal strengths and weaknesses of the marketing department?
A) Does the firm have...
The Robinson-Patman Act affects a company's
The Robinson-Patman Act affects a company's
A) pricing.
B) product/service planning.
C) customer analysis.
D) marketing research.
E) distribution....
What marketing function includes test marketing?
What marketing function includes test marketing?
A) Selling products/services
B) Pricing
C) Customer analysis
D) Product/service planning
E) Distribution...
Selling includes all of these marketing activities EXCEPT
Selling includes all of these marketing activities EXCEPT
A) advertising
B) dealer relations
C) customer analysis
D) publicity
E) sales promotion...
All of the following are basic functions of marketing EXCEPT
All of the following are basic functions of marketing EXCEPT
A) value chain analysis
B) customer analysis
C) product and service planning
D) pricing
E)...
_______ can reveal the demographic characteristics of an organization's customers.
_______ can reveal the demographic characteristics of an organization's customers.
A) Customer profiling
B) Test marketing
C) Market development
D)...
Opportunity analysis is one of the basic functions of
Opportunity analysis is one of the basic functions of
A) marketing.
B) finance/accounting.
C) computer information systems.
D) production/operations.
E)...
All of the following are key questions that can reveal internal strengths and weaknesses in the management department EXCEPT
All of the following are key questions that can reveal internal strengths and weaknesses in the management department EXCEPT
A) Is the organization's...
The first step in the controlling function of management is to
The first step in the controlling function of management is to
A) take corrective actions.
B) restrict the number of breaks employees take.
C) evaluate...
_______, perhaps the most important word in management, is a major component in motivation.
_______, perhaps the most important word in management, is a major component in motivation.
A) Forecasting
B) Organizational structure
C) Recruiting
D)...
Which management function includes breaking tasks into jobs, combining jobs to form departments, and delegating authority?
Which management function includes breaking tasks into jobs, combining jobs to form departments, and delegating authority?
A) Motivating
B) Staffing
C)...
Which function of management includes areas such as job design, job specification, job analysis, and unity of command?
Which function of management includes areas such as job design, job specification, job analysis, and unity of command?
A) Planning
B) Organizing
C)...
All of the following are basic duties of management EXCEPT
All of the following are basic duties of management EXCEPT
A) staffing
B) planning
C) consolidating
D) organizing
E) motivating
Answer: C)...
What is the essential bridge between the present and the future that increases the likelihood of achieving desired results?
What is the essential bridge between the present and the future that increases the likelihood of achieving desired results?
A) Motivating
B) Planning
C)...
What is the term for a historical narrative describing the unique accomplishments of a group and its leaders?
What is the term for a historical narrative describing the unique accomplishments of a group and its leaders?
A) Rite
B) Saga
C) Story
D) Myth
E)...
A standardized set of behaviors used to manage anxieties is called a
A standardized set of behaviors used to manage anxieties is called a
A) folktale.
B) rite.
C) metaphor.
D) ritual.
E) value.
Answer: D) r...
Which of the following were NOT mentioned as an example of cultural products?
Which of the following were NOT mentioned as an example of cultural products?
A) Rites
B) Emotions
C) Rituals
D) Sagas
E) Symbols
Answer: B)...
A pattern of behavior developed by an organization as it learns to cope with its problems of external adaptation and internal integration, and that has worked well enough to be considered valid and to be taught to new members as the correct way to perceive, think, and feel is called
A pattern of behavior developed by an organization as it learns to cope with its problems of external adaptation and internal integration, and that...
Empirical indicators are resources that are either rare, hard to imitate, or
Empirical indicators are resources that are either rare, hard to imitate, or
A) expensive.
B) inexpensive.
C) easily substitutable.
D) not easily...
Organizational resources include all of the following EXCEPT
Organizational resources include all of the following EXCEPT
A) employee training
B) firm structure
C) planning processes
D) information systems
E)...
The three all-encompassing internal resource categories used in the Resource-Based View are physical resources, human resources, and
The three all-encompassing internal resource categories used in the Resource-Based View are physical resources, human resources, and
A) financial...
________ exemplifies the complexity of relationships among the functional areas of business.
________ exemplifies the complexity of relationships among the functional areas of business.
A) Government auditing
B) External auditing
C) Financial...
Who should perform an internal audit?
Who should perform an internal audit?
A) A private auditing firm
B) The organization's accounting department
C) Representative managers and employees...
A firm's strengths that cannot be easily matched or imitated by competitors are called
A firm's strengths that cannot be easily matched or imitated by competitors are called
A) internal audits.
B) distinctive competencies.
C) external...
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