What action involves re-configuring or redesigning work, jobs, and processes for the purpose of improving costs, quality, service, and speed?
A) Restructuring
B) Downsizing
C) Reengineering
D) Delayering
E) Benchmarking
Answer: C) Reengineering
What action involves re-configuring or redesigning work, jobs, and processes for the purpose of improving costs, quality, service, and speed?
A) Restructuring
B) Downsizing
C) Reengineering
D) Delayering
E) Benchmarking
Answer: C) Reengineering