Ben oversaw the work of six pharmaceutical sales managers in the southeast region of the U.S. Each sales manager managed a team of 8-10 pharmaceutical sales representatives that developed relationships with doctors, clinics, hospital pharmacies and local drug stores. Ben met regularly with four others in his company whose jobs were similar to his position. How would you describe the level of management Ben has achieved?

a) Top management

b) Supervisory management

c) Middle management

d) First-line management

Answer: c

The management function of ___________ includes hiring, motivating and retaining the best people to accomplish the company's objectives.

a) staffing

b) controlling

c) planning

d) leading

Answer: a

At Schwinn, managers of various new departments in the company were told, "Go out and shape the department the way you feel is best. You have total freedom and support." Schwinn's managers operate under a system of:

a) participative leadership.

b) productive delegation techniques.

c) ree-rein leadership.

d) autonomous decision making.

Answer: c

A mobile veterinary business, Preferred Pet Care, Inc., created a mission statement long before it opened its doors for business. The mission statement referred to the unique characteristic of the business: a traveling pet unit whose veterinarians went to the home of the pet owner, rather than the pet owner bringing the pet to the clinic. What other criteria should be considered for the mission statement?

a) A description of the management team and the firm's long-term financial goals.

b) A description of the management team and its global perspective.

c) A description of the customers it serves and a statement about its social responsibility to the area where it operates.

d) A description of the firm's SWOT analysis and its organization chart.

Answer: c