A mobile veterinary business, Preferred Pet Care, Inc., created a mission statement long before it opened its doors for business. The mission statement referred to the unique characteristic of the business: a traveling pet unit whose veterinarians went to the home of the pet owner, rather than the pet owner bringing the pet to the clinic. What other criteria should be considered for the mission statement?
a) A description of the management team and the firm's long-term financial goals.
b) A description of the management team and its global perspective.
c) A description of the customers it serves and a statement about its social responsibility to the area where it operates.
d) A description of the firm's SWOT analysis and its organization chart.
Answer: c