Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria?
A) Restructuring
B) Process redesign
C) Reengineering
D) Delayering
E) Benchmarking
Answer: E) Benchmarking
Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria?
A) Restructuring
B) Process redesign
C) Reengineering
D) Delayering
E) Benchmarking
Answer: E) Benchmarking