A routine adjustment letter should be organized in this order:
a. () apology, () good news, () explanation, () courteous closing.
b. () explanation, () apology, if necessary, () good news, () courteous closing.
c. () explanation, () good news, () apology in the closing.
d. () good news, () apology, if necessary, () explanation, () courteous closing.
e. () good news, () apology, () explanation, () apology reiterated in the closing.
Answer: () good news, () apology, if necessary, () explanation, () courteous closing.