When writing an adjustment letter, what should you do to explain why a problem occurred?
a. Point the blame at a particular individual in your company.
b. Reassure the reader that "mistakes will happen."
c. Minimize the amount of resale in your letter.
d. Use impersonal, tactful language if the reader caused the problem.
e. Promise that the problem will never happen again.
Answer: Use impersonal, tactful language if the reader caused the problem.