Sincerity is not conveyed in which of the following statements?
a. I'm surprised that you were not aware of the upcoming business luncheon.
b. I know you are a top-notch executive and I am a mere college student, but I would appreciate your answers to some questions.
c. Your satisfaction is more important than profits; therefore, we will gladly exchange your new stereo system.
d. I seriously doubt that you really want me to speak at the awards banquet
e. none of these
Answer: Your satisfaction is more important than profits; therefore, we will gladly exchange your new stereo system.