Which of the following does not contain platitudes or other offensive expressions?
a. You must realize that full tuition refunds are available only before the first day of class.
b. Our company depends on customers like you to pay the balance owed on their accounts on time.
c. Apparently you did not carefully read the procedures memo before submitting your travel reimbursement request.
d. I find it difficult to believe that your new VCR ate your videotape collection.
e. Your letter has been forwarded to the Tulsa division. One of the service specialists will call you by next Friday.
Answer: Your letter has been forwarded to the Tulsa division. One of the service specialists will call you by next Friday.