The following conditions for a buffer for a bad-news message are true except:
a. A buffer should not imply either negative or positive news.
b. A buffer should be off the topic to avoid direct confrontation.
c. A buffer should establish compatibility between reader and writer.
d. A buffer should motivate the recipient to continue reading.
e. A buffer should avoid trying the reader's patience.
Answer: A buffer should be off the topic to avoid direct confrontation.