When you use the direct plan for a bad-news message, you should
a. save any mention of the justification for the closing paragraph.
b. include a sincere apology in the first paragraph.
c. emphasize the reasons before presenting the negative news.
d. state the information in language as positive as possible.
e. avoid a friendly closing so you won't seem insincere.
Answer: state the information in language as positive as possible.