One difference between CPM and EFE is that

One difference between CPM and EFE is that A) CPM includes both internal and external issues. B) the weights and total weighted scores have different...

What is the range for a firm's total weighted score in an External Factor Evaluation Matrix?

What is the range for a firm's total weighted score in an External Factor Evaluation Matrix? A) 0 to 5 B) 0 to 4 C) 1 to 5 D) 1 to 4 E) 0 to 10 Answer:...

What is the first step in designing an EFE Matrix?

What is the first step in designing an EFE Matrix? A) Identifying key external factors in the industry B) Summing the weighted score for each competitor C)...

A total weighted score of _______ in an EFE Matrix indicates that the firm's strategies are NOT capitalizing on opportunities or avoiding external threats.

A total weighted score of _______ in an EFE Matrix indicates that the firm's strategies are NOT capitalizing on opportunities or avoiding external threats. A)...

Standard and Poor's Industry Surveys include all of the following sections EXCEPT

Standard and Poor's Industry Surveys include all of the following sections EXCEPT A) Historic Environment B) Industry Trends C) How to Analyze a...

Which of the following is not a published source of external strategic information?

Which of the following is not a published source of external strategic information? A) periodicals B) television programs C) journals D) reports E)...

Unpublished sources of external strategic information include all of the following EXCEPT

Unpublished sources of external strategic information include all of the following EXCEPT A) abstracts B) customer surveys C) market research D)...

Without assumptions, planning would be

Without assumptions, planning would be A) impossible. B) easier. C) difficult. D) inexpensive. E) intuitive. Answer: ...

The Internet has made it _______ for firms to gather, assimilate, and evaluate information.

The Internet has made it _______ for firms to gather, assimilate, and evaluate information. A) easier B) harder C) more expensive D) less clear-cut E)...

What level of bargaining power do consumers have when the products being purchased are standard or undifferentiated?

What level of bargaining power do consumers have when the products being purchased are standard or undifferentiated? A) Marginal B) Low C) High D)...

If suppliers are unreliable or too costly, which of these strategies may be appropriate?

If suppliers are unreliable or too costly, which of these strategies may be appropriate? A) Horizontal integration B) Backward integration C) Market...

Whenever new firms can easily enter a particular industry, the intensity of competitiveness among firms tends to

Whenever new firms can easily enter a particular industry, the intensity of competitiveness among firms tends to A) stay the same. B) increase. C)...

According to Porter, what is usually the most powerful of the five competitive forces?

According to Porter, what is usually the most powerful of the five competitive forces? A) Potential development of substitute products B) Bargaining...

What is NOT one of Michael Porter's five competitive forces?

What is NOT one of Michael Porter's five competitive forces? A) New entrants B) Rivalry among existing firms C) Bargaining power of unions D) Bargaining...

Intensity of competition ________ in lower-return industries.

Intensity of competition ________ in lower-return industries. A) is lowest B) is nonexistent C) is highest D) is not important E) fluctuates Answer:...

Market commonality can be defined as

Market commonality can be defined as A) the number and significance of markets that a firm competes in with rivals. B) the number and significance...

The responsibilities of a director of competitive analysis include all of the following EXCEPT

The responsibilities of a director of competitive analysis include all of the following EXCEPT A) researching special issues B) disseminating information...

Which statement about business intelligence is accurate?

Which statement about business intelligence is accurate? A) Intelligence gathering is an unethical business practice. B) Running an intelligence...

_______ is not a basic mission of a competitive intelligence program.

_______ is not a basic mission of a competitive intelligence program. A) Providing a general understanding of an industry B) Providing a general understanding...

A systematic and ethical process for gathering and analyzing information about the competition's activities and general trends to further a business' own goals is called

A systematic and ethical process for gathering and analyzing information about the competition's activities and general trends to further a business'...

Which of the following is NOT a characteristic that describes the most competitive companies in America?

Which of the following is NOT a characteristic that describes the most competitive companies in America? A) Divestiture is essential to growth. B)...

Competition in virtually all industries is ________.

Competition in virtually all industries is ________. A) nonexistent B) intense C) never cutthroat D) easily avoidable E) insignificant Answer:...

Collecting and evaluating information on competitors is essential for successful

Collecting and evaluating information on competitors is essential for successful A) internal analysis. B) strategy evaluation. C) strategy formulation. D)...

Which of the following sectors of the economy would be most impacted by technological developments?

Which of the following sectors of the economy would be most impacted by technological developments? A) Forestry B) Aeronautics C) Textiles D) Metals E)...

Not all sectors of the economy are equally affected by technological developments; the ________ industry is much more volatile than the ________ industry.

Not all sectors of the economy are equally affected by technological developments; the ________ industry is much more volatile than the ________ industry. A)...

All of the following are political, governmental, and legal variables that can represent key opportunities or threats to organizations EXCEPT

All of the following are political, governmental, and legal variables that can represent key opportunities or threats to organizations EXCEPT A) special...

Which of the following has largely refrained from protectionist measures?

Which of the following has largely refrained from protectionist measures? A) the EU B) the U.S. C) India D) Russia E) All of the above Answer:...

______ perhaps has instituted the most protectionist measures in recent months by raising tariffs on most imports and subsidizing its own exports.

______ perhaps has instituted the most protectionist measures in recent months by raising tariffs on most imports and subsidizing its own exports. A)...

Many economists say the current rash of trade constraints will make it ________ for global economic growth to recover from the global recession.

Many economists say the current rash of trade constraints will make it ________ for global economic growth to recover from the global recession. A)...

Changes in which of the following can significantly affect firms?

Changes in which of the following can significantly affect firms? A) Patent laws B) Antitrust legislation C) Tax rates D) Lobbying activities E)...

When an industry relies heavily on government contracts, which forecasts can be the most important part of an external audit?

When an industry relies heavily on government contracts, which forecasts can be the most important part of an external audit? A) Economic B) Political C)...

Americans were on the move in a population shift to _______, but the recession and housing bust nationwide has slowed migration throughout the United States.

Americans were on the move in a population shift to _______, but the recession and housing bust nationwide has slowed migration throughout the United...

In general, what happens to American goods in overseas markets when there is a strong dollar?

In general, what happens to American goods in overseas markets when there is a strong dollar? A) They are less expensive. B) They are more attractive. C)...

What effect do trends in the dollar's value have on companies in different industries and in different locations?

What effect do trends in the dollar's value have on companies in different industries and in different locations? A) Significant and equal B) Marginal...

What happens when interest rates rise?

What happens when interest rates rise? A) Discretionary income increases B) The demand for discretionary goods increases C) Discretionary income...

The high unemployment rate in the U.S. is an example of a(n) ________ force affecting business.

The high unemployment rate in the U.S. is an example of a(n) ________ force affecting business. A) social B) economic C) cultural D) technological E)...

According to I/O theorists, which of the following contributes least to firm's performance?

According to I/O theorists, which of the following contributes least to firm's performance? A) Economies of scale B) Barriers to market entry C) Product...

The I/O approach to competitive advantage advocates that external factors are ________ internal factors in a firm achieving competitive advantage.

The I/O approach to competitive advantage advocates that external factors are ________ internal factors in a firm achieving competitive advantage. A)...

Freund emphasizes that key external factors should be all of these EXCEPT

Freund emphasizes that key external factors should be all of these EXCEPT A) important to achieving long-term and annual objectives B) measurable C)...

To perform an external audit, a company first must

To perform an external audit, a company first must A) get an approval from the Securities and Exchange Commission. B) perform an internal audit. C)...

The process of performing an external audit needs to include

The process of performing an external audit needs to include A) only top level managers, as it is a planning function. B) as many managers and employees...

Identifying and evaluating key social, political, economic, technological and competitive trends and events comprise

Identifying and evaluating key social, political, economic, technological and competitive trends and events comprise A) developing an effective mission...

________ is NOT part of an external audit.

________ is NOT part of an external audit. A) Analyzing competitors B) Analyzing financial ratios C) Analyzing available technologies D) Studying...

Effective and carefully planned mission statements

Effective and carefully planned mission statements A) require major changes every few months. B) require major changes every few quarters. C) require...

Which of the following is NOT one of the nine recommended components of a mission statement?

Which of the following is NOT one of the nine recommended components of a mission statement? A) Strategies B) Self-concept C) Concern for employees D)...

Which question(s) are answered in an effective mission statement?

Which question(s) are answered in an effective mission statement? A) Is the firm committed to growth and financial soundness? B) Are employees a valuable...

Which component of a mission statement addresses the firm's distinctive competence or major competitive advantage?

Which component of a mission statement addresses the firm's distinctive competence or major competitive advantage? A) Technology B) Philosophy C)...

Effective mission statements can vary in

Effective mission statements can vary in A) length. B) content. C) format. D) specificity. E) all of the above Answer: ...

Which of the following illustrates the self-concept component of a mission statement?

Which of the following illustrates the self-concept component of a mission statement? A) To earn our customer's loyalty, we listen to them, anticipate...

The following excerpt from a mission statement illustrates which of the nine essential components of a mission statement?

The following excerpt from a mission statement illustrates which of the nine essential components of a mission statement? "We believe our first responsibility...

An effective mission statement should do all of the following EXCEPT

An effective mission statement should do all of the following EXCEPT A) include monetary amounts, numbers, percentages and ratios B) be inspiring C)...

What question is asked in conjunction with the philosophy component of a mission statement?

What question is asked in conjunction with the philosophy component of a mission statement? A) What are the firm's major products or services? B)...

The recommended length of an effective mission statement is ________ words.

The recommended length of an effective mission statement is ________ words. A) approximately 25 B) no more than 100 C) less than 250 D) at least 300 E)...

All of the following utility statements are relevant in developing a mission statement EXCEPT

All of the following utility statements are relevant in developing a mission statement EXCEPT A) Do not offer me shoes. Offer me comfort for my feet...

Which of these examples of a mission statement's focus area does NOT identify the utility of the firm's products to its customers?

Which of these examples of a mission statement's focus area does NOT identify the utility of the firm's products to its customers? A) AT&T focuses...

Good mission statements identify the ________ of a firm's products to its customers.

Good mission statements identify the ________ of a firm's products to its customers. A) utility B) price C) profit margin D) demand E) popularity...

An effective mission statement does all of the following EXCEPT

An effective mission statement does all of the following EXCEPT A) it reflects judgments about future growth directions that are based upon forward-looking...

According to McGinnis, a mission statement should be all of the following EXCEPT

According to McGinnis, a mission statement should be all of the following EXCEPT A) it should be specific enough to control creative growth B) it...

In developing a mission statement, arousing emotion

In developing a mission statement, arousing emotion A) is not a benefit. B) is futile. C) is important. D) should be avoided if possible. E) is counterproductive....

In order to appeal to its diverse stakeholders, an effective mission statement should be

In order to appeal to its diverse stakeholders, an effective mission statement should be A) inflammatory. B) provocative. C) contentious. D) reconciliatory. E)...

The general public is especially interested in ________, whereas stockholders are more interested in ________.

The general public is especially interested in ________, whereas stockholders are more interested in ________. A) environmental concerns; social...

An overly general mission statement that ________ could be dysfunctional.

An overly general mission statement that ________ could be dysfunctional. A) does not exclude any strategy alternatives B) encourages management creativity C)...

The potential for creative growth in an organization can be limited by

The potential for creative growth in an organization can be limited by A) an overemphasis on stakeholders. B) not enough emphasis on stakeholders. C)...

A good mission statement has

A good mission statement has A) an employee orientation. B) a customer orientation. C) a shareholder orientation. D) an environmental orientation. E)...

All stakeholders

All stakeholders A) have claims and concerns about an organization, but these claims and concerns vary. B) have the same claims and concerns about...

Which group would be classified as stakeholders?

Which group would be classified as stakeholders? A) Governments B) Creditors C) Suppliers D) Employees E) All of the above Answer: ...

All stakeholders' claims on an organization ________ pursued with equal emphasis.

All stakeholders' claims on an organization ________ pursued with equal emphasis. A) cannot be B) should always be C) are required to be D) must...

What is the best time to develop a mission statement?

What is the best time to develop a mission statement? A) Before a business is opened B) When the firm is successful C) When the firm is in financial...

When developing a mission statement, what is needed before people can focus on specific strategy formulation activities?

When developing a mission statement, what is needed before people can focus on specific strategy formulation activities? A) Negotiation B) Compromise C)...

King and Cleland recommend that organizations carefully develop a written mission statement for all of the following reasons EXCEPT

King and Cleland recommend that organizations carefully develop a written mission statement for all of the following reasons EXCEPT A) to provide...

Business Week reports that firms using mission statements have a ________ percent higher return on certain financial measures than those without such statements.

Business Week reports that firms using mission statements have a ________ percent higher return on certain financial measures than those without such...

A study by Rarick and Vitton found that firms with a formalized mission statement have ________ the average return on shareholders' equity than those firms without a formalized mission statement.

A study by Rarick and Vitton found that firms with a formalized mission statement have ________ the average return on shareholders' equity than those...

According to Campbell and Yeung, what is/are most likely associated with behavior and the present?

According to Campbell and Yeung, what is/are most likely associated with behavior and the present? A) Mission B) Values C) Long-term objectives D)...

What can be used to promote unbiased views and to manage the development of the mission statement more effectively?

What can be used to promote unbiased views and to manage the development of the mission statement more effectively? A) An internal group B) A committee...

After a draft mission statement has been developed, it is important to

After a draft mission statement has been developed, it is important to A) ask managers to read several articles about mission statements as background...

The process of developing a vision and mission statement often includes which of these as the first activity?

The process of developing a vision and mission statement often includes which of these as the first activity? A) Requesting that managers modify...

In the process of developing a mission statement, it is important to involve

In the process of developing a mission statement, it is important to involve A) as few managers as possible. B) as many managers as possible. C)...

The vision statement answers which question?

The vision statement answers which question? A) What is our business? B) How can we improve ourselves? C) What do we want to become? D) Who are our...

The mission statement answers which question?

The mission statement answers which question? A) What is our business? B) How can we improve ourselves? C) What do we want to become? D) Who are our...

A business' mission is the foundation for all of the following EXCEPT

A business' mission is the foundation for all of the following EXCEPT A) priorities B) strategies C) plans D) employee wage rates E) work assignments...

As indicated in the strategic-management model, a clear ________ is needed before long term objectives can be established.

As indicated in the strategic-management model, a clear ________ is needed before long term objectives can be established. A) short-term objective B)...

The strategic-management process represents a(n) ________, ________, and ________ approach for determining an enterprise's future direction.

The strategic-management process represents a(n) ________, ________, and ________ approach for determining an enterprise's future direction. A) logical;...

The strategic-management process is becoming more widely used by

The strategic-management process is becoming more widely used by A) small firms. B) nonprofit institutions. C) governmental organizations. D) multinational...

Business or military success is

Business or military success is A) generally the happy result of accidental strategies. B) undermined by the element of surprise. C) the product...

Which of the following statements is false?

Which of the following statements is false? A) No organization can pursue all the strategies that potentially could benefit the firm. B) Most organizations...

Which of the following is NOT a pitfall an organization should avoid in strategic planning?

Which of the following is NOT a pitfall an organization should avoid in strategic planning? A) Failing to communicate the plan to employees B) Involving...

According to Greenley, strategic management offers all of these benefits EXCEPT

According to Greenley, strategic management offers all of these benefits EXCEPT A) it provides an objective view of management problems. B) it creates...

According to research, organizations using strategic management are ________ than those that do not.

According to research, organizations using strategic management are ________ than those that do not. A) more profitable B) more complex C) less profitable D)...

How do line managers become "owners" of the strategy?

How do line managers become "owners" of the strategy? A) By attending top manager meetings B) By executing plans formulated by other people C) By...

Strategic management enables an organization to ________, instead of just responding to threats in its business environment.

Strategic management enables an organization to ________, instead of just responding to threats in its business environment. A) be proactive B) be...

What are guides to decision making?

What are guides to decision making? A) Laws B) Rules C) Policies D) Objectives E) Goals Answer: ...

In which phase of strategic management are long-term objectives especially important?

In which phase of strategic management are long-term objectives especially important? A) Formulation B) Control C) Evaluation D) Implementation E)...

Long-term objectives should be all of the following EXCEPT

Long-term objectives should be all of the following EXCEPT A) measurable. B) continually changing. C) reasonable. D) challenging. E) consistent....

The first step in strategic planning is generally

The first step in strategic planning is generally A) developing a vision statement. B) establishing goals and objectives. C) making a profit. D) developing...

There is a dramatic shift in mass retailing to

There is a dramatic shift in mass retailing to A) "trading up" and taking customers from more exclusive stores. B) selling only the most expensive...

The fact that Apple has no manufacturing facilities of its own

The fact that Apple has no manufacturing facilities of its own A) has caused it to build up massive debt on its balance sheet. B) has enabled it to...

_______ and ________ are external forces transforming business and society today.

_______ and ________ are external forces transforming business and society today. A) Online social networking; strategy B) Online social networking;...

Which statement best describes intuition?

Which statement best describes intuition? A) It represents the marginal factor in decision-making. B) It represents a minor factor in decision-making...

Strategy evaluation is necessary because

Strategy evaluation is necessary because A) internal and external factors are constantly changing. B) the SEC requires strategy evaluation. C) success...

______ is NOT a strategy-implementation activity.

______ is NOT a strategy-implementation activity. A) Taking corrective actions B) Establishing annual objectives C) Devising policies D) Allocating...

Which phase of strategic management is called the action phase?

Which phase of strategic management is called the action phase? A) Strategy formulation B) Strategy implementation C) Strategy evaluation D) Allocating...

What types of skills are especially critical for successful strategy implementation?

What types of skills are especially critical for successful strategy implementation? A) Interpersonal B) Marketing C) Technical D) Conceptual E)...

What step in the strategic development process involves mobilizing employees and managers to put strategies into action?

What step in the strategic development process involves mobilizing employees and managers to put strategies into action? A) Strategy formulation B)...

An important activity in ________ is taking corrective action.

An important activity in ________ is taking corrective action. A) strategy evaluation B) strategy implementation C) strategy formulation D) strategy...

During what stage of strategic management are a firm's specific internal strengths and weaknesses determined?

During what stage of strategic management are a firm's specific internal strengths and weaknesses determined? A) Formulation B) Implementation C)...

_____ is used to refer to strategic formulation, implementation and evaluation, with ________ referring only to strategic formulation.

_____ is used to refer to strategic formulation, implementation and evaluation, with ________ referring only to strategic formulation. A) Strategic...

Strategic management focuses on integrating management, ________, and information systems to achieve organizational success.

Strategic management focuses on integrating management, ________, and information systems to achieve organizational success. A) marketing B) finance/accounting C)...

The goal of strategic management is to

The goal of strategic management is to A) achieve competitive advantage. B) maintain competitive advantage. C) achieve and maintain competitive advantage. D)...

Which of the following is an example of a feasibility report?

Which of the following is an example of a feasibility report? Answer: A report to determine whether a company should provide a child-care facility...

The conclusions of a report:

The conclusions of a report: Answer: should analyze information logically and show how the data answer questions. ...

In a proposal the goals of a project are generally described in a section called:

In a proposal the goals of a project are generally described in a section called: Answer: Purpo...

Unsolicited proposals should:

Unsolicited proposals should: Answer: convince the reader that a problem exist...

The budget included in a proposal:

The budget included in a proposal: Answer: represents a contrac...

The actual proposal section of an informal proposal must:

The actual proposal section of an informal proposal must: Answer: disclose enough of your plan to secure the contract without giving away so much...

Formal proposals differ from informal proposals in:

Formal proposals differ from informal proposals in: Answer: size and forma...

A letter of transmittal submitted with a proposal should:

A letter of transmittal submitted with a proposal should: Answer: briefly present the major features and benefits of the proposa...

Which of the following is most likely to appear in the appendix section of a formal proposal?

Which of the following is most likely to appear in the appendix section of a formal proposal? Answer: The résumés of principal investigators or testimonial...

Nora wants to write a persuasive business plan. What government agency will give her the most useful advice for writing the plan?

Nora wants to write a persuasive business plan. What government agency will give her the most useful advice for writing the plan? Answer: Small Business...

What is the purpose of a report cover?

What is the purpose of a report cover? Answer: To give the report a professional, finished appearan...

Which part of a formal report contains the report title, and name of the person receiving the report, the author's name, and the date of submission?

Which part of a formal report contains the report title, and name of the person receiving the report, the author's name, and the date of submission?...

The section in a formal report that sets the scene and announces the report subject is the:

The section in a formal report that sets the scene and announces the report subject is the: Answer: introducti...

In an introduction to a formal report, the section that tells why the topic is important is the:

In an introduction to a formal report, the section that tells why the topic is important is the: Answer: significan...

In an introduction to a formal report, what section clarifies the boundaries of the report, defining what will be included and excluded?

In an introduction to a formal report, what section clarifies the boundaries of the report, defining what will be included and excluded? Answer:...

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the introduction?

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the...

The section of a formal report that tells what the findings mean is the

The section of a formal report that tells what the findings mean is the Answer: conclusion ...

Which of the following is a useful guideline for writing a formal report?

Which of the following is a useful guideline for writing a formal report? Answer: Prepare a complete, well-organized outline before writing the ...

What is the most important part of preparing for a presentation?

What is the most important part of preparing for a presentation? Answer: Deciding what you want to accompli...

You will be presenting information about a major change in benefits to your staff, and you expect them to be hostile to the changes in the package. What is the best advice for delivering your presentation?

You will be presenting information about a major change in benefits to your staff, and you expect them to be hostile to the changes in the package....

Annette's presentation will discuss the advantages and disadvantages of selling her company's product exclusively online. The most effective organizational strategy for Annette's presentation would be by

Annette's presentation will discuss the advantages and disadvantages of selling her company's product exclusively online. The most effective organizational...

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible. Answer: conclusi...

Helpful previews, summaries, and transitions in an oral presentation are examples of:

Helpful previews, summaries, and transitions in an oral presentation are examples of: Answer: verbal signpost...

In his presentation Hassan says Let me review the three steps in filing a health benefits claim. What verbal signpost is he using?

In his presentation Hassan says Let me review the three steps in filing a health benefits claim. What verbal signpost is he using? Answer: Summa...

An oral presentation that incorporates ____ is far more likely to be understood and retained than others.

An oral presentation that incorporates ____ is far more likely to be understood and retained than others. Answer: visual ai...

Programs such as PowerPoint allow presenters to design ____, which can include sound, videos, and hyperlinks.

Programs such as PowerPoint allow presenters to design ____, which can include sound, videos, and hyperlinks. Answer: multimedia slid...

A good rule for preparing effective computer presentations is:

A good rule for preparing effective computer presentations is: Answer: include no more than six bullets per screen and six words per bullet. ...

Sean wants to make sure that he keeps his audience engaged while delivering his PowerPoint presentation. What should he do?

Sean wants to make sure that he keeps his audience engaged while delivering his PowerPoint presentation. What should he do? Answer: Use a radio remote...

One of the most effective strategies for reducing stage fright is to:

One of the most effective strategies for reducing stage fright is to: Answer: know the subject thoroughl...

Reading an oral presentation:.

Reading an oral presentation:. Answer: causes the audience to lose confidence in the speaker's expertise. ...

A(n) ________ is a separate, standalone mini-report inserted at the beginning of a formal analytical report that completely summarizes the report's main ideas and recommendations.

A(n) ________ is a separate, standalone mini-report inserted at the beginning of a formal analytical report that completely summarizes the report's...

Long formal reports provide previews in multiple ways which include all of the following EXCEPT ________.

Long formal reports provide previews in multiple ways which include all of the following EXCEPT ________.  a. abstracts b. tables of contents c....

Which of the following is an analytical report?

Which of the following is an analytical report?  a. a report containing a synopsis of the events at a three day long conference b. a report...

Your audience's reaction to the bad news you must deliver

Your audience's reaction to the bad news you must deliver a. will always be the same — angry and disappointed — so no additional analysis on this...

Which of the following statements would be best to include in a letter turning down someone who applied for a job?

Which of the following statements would be best to include in a letter turning down someone who applied for a job?  a. We are sorry to inform...

One of the four goals of delivering bad news is to

One of the four goals of delivering bad news is to a. state the news clearly, yet sensitively b. protect the audience's self-esteem by only hinting...

You need to email a co-worker to ask for her assistance on a project. In the context of this message, which of the following constitutes a refutation you could include in your request, in anticipation of a possible objection?

You need to email a co-worker to ask for her assistance on a project. In the context of this message, which of the following constitutes a refutation...

Which of the following terms best represents a response intended to prove an objection is wrong?

Which of the following terms best represents a response intended to prove an objection is wrong?  a. concession b. refutation c. accession Answer:...

You want to postpone a meeting to a week later than arranged, and plan to send an email to notify participants about this change. In the context of this message, which of the following best articulates a benefit for the audience?

You want to postpone a meeting to a week later than arranged, and plan to send an email to notify participants about this change. In the context of...

In the analyzing phase of creating the above message, you think about the purpose, desired outcome, and business result of your message. Which of the following best articulates the purpose of your message?

In the analyzing phase of creating the above message, you think about the purpose, desired outcome, and business result of your message. Which of the...

You have lunch with a friend and she tells you that her office recently implemented flex-time hours. It has been a positive change at your friend's workplace, and you think that it would be great to have flex-timing at your office too. You decide to approach your boss about this possibility. Which of the following would be best to include in an email to your boss suggesting the idea?

You have lunch with a friend and she tells you that her office recently implemented flex-time hours. It has been a positive change at your friend's...

Benita organizes her presentation by listing the three options to the business problem she is addressing, in order of most desirable to least desirable. She is using ________ organization.

Benita organizes her presentation by listing the three options to the business problem she is addressing, in order of most desirable to least desirable....

Which of the following benefits would be best to emphasize when you find out that just yesterday the principal decision-maker in your audience sent out a memo urging cost-cutting measures?

Which of the following benefits would be best to emphasize when you find out that just yesterday the principal decision-maker in your audience sent...

A(n) ________ is a very short story, usually a true one, that can bring a subject to life.

A(n) ________ is a very short story, usually a true one, that can bring a subject to life. Answer: Anecdo...

Kyle is preparing a presentation about why the company should switch to a new operating system. He organizes his content by listing the seven reasons for the switch, in order of least importance to greatest importance. Kyle ________.

Kyle is preparing a presentation about why the company should switch to a new operating system. He organizes his content by listing the seven reasons...

If as the result of my presentation I want my audience to discuss with me the pros and cons of outsourcing work versus hiring an intern to do it, then my presentation will be ________.

If as the result of my presentation I want my audience to discuss with me the pros and cons of outsourcing work versus hiring an intern to do it, then...

During a presentation, pausing intentionally ________.

During a presentation, pausing intentionally ________. Answer: signals that something new is comi...

Jasper will be presenting for a large audience in a large room. encourage his audience to look and listen carefully, and also wants an electronic record of the material. Which of the following mediums would be appropriate for Jasper's presentation?

Jasper will be presenting for a large audience in a large room. encourage his audience to look and listen carefully, and also wants an electronic record...

All of the following are recommended ways to establish rapport with your audience by piquing their interest EXCEPT

All of the following are recommended ways to establish rapport with your audience by piquing their interest EXCEPT Answer: Describing the organization...

What is the most common gesture people make when presenting?

What is the most common gesture people make when presenting? Answer: Pterodact...

In an oral presentation, you should avoid the "Fig Leaf" pose because

In an oral presentation, you should avoid the "Fig Leaf" pose because Answer: that pose prevents you from using your hands and makes you look in...

What is the one thing that separates great presenters from good presenters?

What is the one thing that separates great presenters from good presenters? Answer: Meaningful gestur...

What does the SID triangle refer to?

What does the SID triangle refer to? Answer: Structure, Information, Deliver...

How long does an audience take to decide whether they want to listen to your presentation?

How long does an audience take to decide whether they want to listen to your presentation? Answer: 30 seconds-1 minu...

Julie has been asked to keep the minutes at the next weekly meeting. She hasn't done this before and isn't sure what to include. Which of the following should Julie include?

Julie has been asked to keep the minutes at the next weekly meeting. She hasn't done this before and isn't sure what to include. Which of the following...

Which of the following statements is true about leadership?

Which of the following statements is true about leadership? A) The leader of a team must never be changed. B) It is crucial for a team to have one...

According to the model first proposed by Tuckman, which of the following occurs during the storming stage of team development?

According to the model first proposed by Tuckman, which of the following occurs during the storming stage of team development? A) Team members discuss...

You are assembling a team for a new project and need to select four more members. You have it narrowed down to five candidates, and write down each of their names and the reason you want to include them on your team. Which of the following members is the LEAST compelling choice for your team?

You are assembling a team for a new project and need to select four more members. You have it narrowed down to five candidates, and write down each...

Teams ________.

Teams ________. A) are rarely effective in accomplishing a goal B) must involve at least 3 people C) benefit the group as a whole but not the individual...

Which of the following terms best represents a culture that values punctuality and efficiency?

Which of the following terms best represents a culture that values punctuality and efficiency? A) high-context culture B) polychronic culture C)...

Michelle is being transferred from the United States to one of her company's overseas offices, in a country that is considered polychronic. Which of the following is a difference to which Michelle will need to adapt?

Michelle is being transferred from the United States to one of her company's overseas offices, in a country that is considered polychronic. Which of...

A company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which of the following is most likely true?

A company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which...

In a high-context culture ________.

In a high-context culture ________. A) direct conversation is the norm B) people tend to get right to the point C) people use unambiguous language...

In today's business world, learning about other cultures is ________.

In today's business world, learning about other cultures is ________. A) optional B) necessary C) not required D) ill-advised E) interesting but of...

Which of the following terms refers to an oversimplified image or generalization of a group?

Which of the following terms refers to an oversimplified image or generalization of a group? A) quality circle B) ethnocentrism C) cultural stereotype D)...

Collaboration ________.

Collaboration ________. A) usually leads to relational conflicts B) ensures buy-in from all parties C) is a good way to achieve workable solutions...

Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development so they can create the best possible products. Jessica believes that increasing their sales force is the way to go.

Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development...

Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts?

Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts? A)...

As a conflict management technique, accommodating ________.

As a conflict management technique, accommodating ________. A) is a poor choice if you decide that your position was wrong B) is usually the best...

Avoiding a conflict instead of addressing it ________.

Avoiding a conflict instead of addressing it ________. A) is never a good choice B) is a poor choice if you think you have no chance of resolving...

If you are involved in an affective conflict, you should ________.

If you are involved in an affective conflict, you should ________. A) choose to avoid a confrontation and deny that the problem exists B) address...

______ threaten someone's sense of personal identity or self-image.

______ threaten someone's sense of personal identity or self-image. A) Competing goals B) Faulty assumptions C) Differences of opinion D) Ego conflicts E)...

Relational conflicts ________.

Relational conflicts ________. A) will simply go away if you ignore them B) may be a nuisance but have no real business costs C) have caused employees...

In the workplace context, the adage, "We like those most who are most like us," means that most of us prefer to ________.

In the workplace context, the adage, "We like those most who are most like us," means that most of us prefer to ________. A) work with people whose...

Conflicts that arise from people just not getting along, and not working very hard to overcome their differences, are said to be caused by ________.

Conflicts that arise from people just not getting along, and not working very hard to overcome their differences, are said to be caused by ________. A)...

This conflict arises from ________.

Ethan's supervisor reminds him that the monthly staff meeting would be held in a few days, and asks him to arrange for the usual beverages and refreshments....

Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development so they can create the best possible products. Jessica believes that increasing their sales force is the way to go.

Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development...

People who collaborate ________.

People who collaborate ________. A) need to recognize that they may be motivated by different goals B) cannot function unless they have different...

Although people often use the term "conflict ________" to discuss handling conflict, "conflict ________" is a more helpful term.

Although people often use the term "conflict ________" to discuss handling conflict, "conflict ________" is a more helpful term. A) eradication;...

Which of the following is an example of an affective conflict?

Which of the following is an example of an affective conflict? A) two employees having different ideas about how to reach a sales goal B) two coworkers...

Which of the following statements is most likely to be true regarding accusatory language?

Which of the following statements is most likely to be true regarding accusatory language? A) It focuses on your perception rather than assigning...

Which of the following statements includes a hedge?

Which of the following statements includes a hedge? A) Um, well, we could, ah, merge the departments. B) I may be wrong, but I think that merging...

Which of the following statements is most likely to be true regarding the communication styles of women?

Which of the following statements is most likely to be true regarding the communication styles of women? A) Compared to men, women are more likely...

Which of the following statements best phrases a negative comment positively?

Which of the following statements best phrases a negative comment positively? A) You don't have an eye for detail, but you really do have a great...

Which of the following is LEAST likely to trigger an emotional response?

Which of the following is LEAST likely to trigger an emotional response? A) No one around here ever listens to me. B) I never feel that you hear what...

Genuine requests for information and opinion fall under the category of ________ questions.

Genuine requests for information and opinion fall under the category of ________ questions. A) accusatory B) trigger C) authentic D) biased E) symbolic...

Which of the following statements regarding "I" language is true?

Which of the following statements regarding "I" language is true? A) "I" language focuses on how you respond to or feel about the other person's...

"Your assessment of this data is just plain wrong."

"Your assessment of this data is just plain wrong." Which of the following best rephrases the statement above, avoiding language that will trigger a...

"Miranda, you spend so much time cleaning up the mess your department makes that maybe you can help us figure out how to fix our problem."

"Miranda, you spend so much time cleaning up the mess your department makes that maybe you can help us figure out how to fix our problem." Which of...

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Use of which of the following specific types of language is recommended as a strategy for productive communication? A) unambiguous language B) biased...

At a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara's nonverbal communication ________.

At a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair...

Your audience will be more likely to remember what you say in which of the following situations?

Your audience will be more likely to remember what you say in which of the following situations? A) smiling as you reveal the declining sales figures B)...

When nonverbal signals reinforce your words, ________.

When nonverbal signals reinforce your words, ________. A) listeners remember what you say better B) your audience will not have confidence in your...