For which of the following reasons would making a telephone call be preferable to sending an email?

For which of the following reasons would making a telephone call be preferable to sending an email?  A. It allows you to reach large audiences. B....

Your boss is in a hurry to leave, so she quickly delegates an assignment to you. She needs you to communicate some bad news to a number of people at different geographic locations. Though she wants the message to spread instantaneously, she wants to give the audience time to carefully consider a response. It's also a priority for her that the message doesn't come across as impersonal or evasive. After she has left, you realize that she didn't specify which medium she wants you to use for the message. Taking her considerations into account, you determine that a(n. __________ would be an appropriate medium to use.

Your boss is in a hurry to leave, so she quickly delegates an assignment to you. She needs you to communicate some bad news to a number of people at...

During lunch with a friend, she tells you that her office recently implemented flex-time hours. It has been a positive change at her workplace, and you think that it would be great to have flex-timing at your office as well. You decide to approach your boss about this possibility. Which of the following would be best to include in an email to your boss suggesting the idea?

During lunch with a friend, she tells you that her office recently implemented flex-time hours. It has been a positive change at her workplace, and...

Trevor has considered his situation and has already decided what information he must include in the bad-news email he is about to draft. However, he is now stuck trying to decide whether he should jump right to the bad news or build up to it gradually. Which stage of the ACE process is Trevor engaged in?

Trevor has considered his situation and has already decided what information he must include in the bad-news email he is about to draft. However, he...

In the analyzing phase of creating a message, you think about the purpose, desired outcome, and business result of your message. Which of the following best articulates the purpose of your message?

In the analyzing phase of creating a message, you think about the purpose, desired outcome, and business result of your message. Which of the following...

A manufacturing company realizes that one of its products has a serious defect and wants to quickly disseminate this news to the public. Which of the following would be an appropriate way to accomplish this?

A manufacturing company realizes that one of its products has a serious defect and wants to quickly disseminate this news to the public. Which of the...

Your audience's reaction to the bad news you must deliver __________.

Your audience's reaction to the bad news you must deliver __________.  A. will not greatly impact the content that you develop for your message B....

In the ACE communication process, __________ involves thinking strategically about your purpose, desired outcome, business needs, audience and stakeholder needs, content needs, and medium choices.

In the ACE communication process, __________ involves thinking strategically about your purpose, desired outcome, business needs, audience and stakeholder...

Due to a family emergency, you will be unable to fulfill your contract to cater for a client's upcoming party. The event is several weeks away, but you know that the client will not be able to reschedule it. When you contact your client to share this news, you should __________.

Due to a family emergency, you will be unable to fulfill your contract to cater for a client's upcoming party. The event is several weeks away, but...

Which of the following would likely require persuasion?

Which of the following would likely require persuasion? A. exchanging a sweater for one in a smaller size B. getting an extension on a deadline C....

In which of the following situations should the indirect organizational method be avoided?

In which of the following situations should the indirect organizational method be avoided?  A. in a message telling an employee that his approved...

Angelina has to reject an employee's request for time off, and is trying to determine the best medium in which to deliver this message. She is also thinking about what the employee's reaction will be, and if there is anything she can say to soften the bad news. Angelina is engaged in which stage of the ACE process?

Angelina has to reject an employee's request for time off, and is trying to determine the best medium in which to deliver this message. She is also...

Which of the following is the best advice for a business report writer?

Which of the following is the best advice for a business report writer? Answer: Prepare a written purpose statement at the beginning of the proje...

The first step in writing a report is to:

The first step in writing a report is to: Answer: analyze the problem and purpo...

Long formal reports are usually printed on plain paper in

Long formal reports are usually printed on plain paper in Answer: manuscript form...

Short (eight or fewer pages) informal reports addressed outside an organization are usually presented in:

Short (eight or fewer pages) informal reports addressed outside an organization are usually presented in: Answer: letter forma...

Which of the following types of reports would not be sent to someone outside the organization?

Which of the following types of reports would not be sent to someone outside the organization? Answer: Memo form...

You'll be writing a business report for a client and want to use a formal writing style. Which of the following should you do?

You'll be writing a business report for a client and want to use a formal writing style. Which of the following should you do? Answer: Avoid including...

In which of the following situations is the direct pattern of organization used for a business report?

In which of the following situations is the direct pattern of organization used for a business report? Answer: When readers are familiar with the...

In which of the following situations is the indirect pattern of organization used for a business report?

In which of the following situations is the indirect pattern of organization used for a business report? Answer: When readers must be educated about...

The end of a presentation is ________ the beginning.

The end of a presentation is ________ the beginning. A) as important as B) less important than C) far more important than D) insignificant compared...

All of the following are ways to motivate your audience to care about your proposal EXCEPT

All of the following are ways to motivate your audience to care about your proposal EXCEPT A) telling them that you will solve their problem B) addressing...

Starting a presentation with a question ________.

Starting a presentation with a question ________. A) involves no risk whatsoever B) requires a genuine question that you'd actually like your audience...

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the introduction?

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the...

What is the common purpose of all business reports?

What is the common purpose of all business reports? Answer: To answer questions and solve proble...

In which of the following situations is the direct pattern of organization used for a business report?

In which of the following situations is the direct pattern of organization used for a business report? Answer: When readers are familiar with the...

An indirectly organized analytical report might follow which outline?

An indirectly organized analytical report might follow which outline? Answer: Introduction/Problem, Facts/Findings, Discussion/Analysis, Conclus...

A directly organized informational report might follow which outline?

A directly organized informational report might follow which outline? Answer: Introduction/Background, Facts/Findings, Summa...

Informal reports are written in a style that uses

Informal reports are written in a style that uses Answer: contractions. first-person pronouns, such as I, we, and our. occasional humor and colorful...

Long formal reports are usually printed on plain paper in:

Long formal reports are usually printed on plain paper in: Answer: manuscript forma...

Gretchen is writing a report about ways to recruit top business school graduates and is determining why the topic is worth investigating at this time. Gretchen is looking at the ______.

Gretchen is writing a report about ways to recruit top business school graduates and is determining why the topic is worth investigating at this time....

In planning his report, Wesley breaks the major investigative problem into subproblems. This process is sometimes called:

In planning his report, Wesley breaks the major investigative problem into subproblems. This process is sometimes called: Answer: factoring the ...

A good work plan for a business research project does not usually include:

A good work plan for a business research project does not usually include: Answer: a summary of the conclusion...

What type of data result from first-hand experience and observation?

What type of data result from first-hand experience and observation? Answer: Primary da...

Google, Yahoo, Dogpile, About, and Ask are examples of:

Google, Yahoo, Dogpile, About, and Ask are examples of: Answer: search tool...

You should begin nearly every business report assignment by

You should begin nearly every business report assignment by Answer: evaluating the available secondary data. ...

Sources of primary information include

Sources of primary information include Answer: surveys and interview...

Knowledgeable report writers use direct quotations to:

Knowledgeable report writers use direct quotations to: Answer: repeat identical phrasing of a source because of its precision and clarity. provide...

Kristin has a large amount of quantitative data made up of exact figures that she needs to present in a report. Kristin should present this data using a(n):

Kristin has a large amount of quantitative data made up of exact figures that she needs to present in a report. Kristin should present this data using...

The best choice for showing changes in a company's yearly sales for the last five years is a(n):

The best choice for showing changes in a company's yearly sales for the last five years is a(n): Answer: line char...

When you incorporate a graphic in the body of your report, you should:

When you incorporate a graphic in the body of your report, you should: Answer: be sure to include a reference to the graphic in the tex...

To contrast responses of employees with children against responses of employees without children from a survey on attitudes toward on-site child care:

To contrast responses of employees with children against responses of employees without children from a survey on attitudes toward on-site child care: Answer:...

A technique that is especially useful for analyzing raw verbal data is a:

A technique that is especially useful for analyzing raw verbal data is a: Answer: gr...

You have just interviewed five candidates for a sales position, and you must recommend one candidate for hire. You want to summarize each candidate's key points, including experience, skills, education, and other employment-related information in a format:

You have just interviewed five candidates for a sales position, and you must recommend one candidate for hire. You want to summarize each candidate's...

The most widely read portions of a report are generally the sections devoted to:

The most widely read portions of a report are generally the sections devoted to: Answer: conclusions and recommendation...

Conclusions will usually be more objective if:

Conclusions will usually be more objective if: Answer: consistent criteria are used in evaluating option...

The _______ pattern of organization is best for readers who must be persuaded.

The _______ pattern of organization is best for readers who must be persuaded. Answer: indire...

Hans is writing a report to his supervisor about using wikis for team communication. His supervisor knows nothing about wikis. What organizational style should Hans use for his report?

Hans is writing a report to his supervisor about using wikis for team communication. His supervisor knows nothing about wikis. What organizational style...

A report that compares the services offered by four public accounting firms should be organized by:

A report that compares the services offered by four public accounting firms should be organized by: Answer: criter...

Which of the following transitional expressions can be used to suggest cause and effect?

Which of the following transitional expressions can be used to suggest cause and effect? Answer: Accordingly, as a result, consequently, therefo...

Anandi is preparing headings for a report she is writing. What is the best advice you can give her as she creates her headings?

Anandi is preparing headings for a report she is writing. What is the best advice you can give her as she creates her headings? Answer: Create headings...

Periodic (activity) reports:

Periodic (activity) reports: Answer: are written at regular intervals to keep management informed about company operations. ...