Which of the following is not a good way to improve your listening skills?

Which of the following is not a good way to improve your listening skills?

a. Focus on the speaker's content rather than on how the talk is delivered.
b. Keep an open mind to accept new information and points of view.
c. Interrupt the speaker when you have a question or an idea to share.
d. Involve yourself by mentally summarizing what the speaker is saying or by taking notes.
e. Maintain eye contact with the speaker to show interest.


Answer: Interrupt the speaker when you have a question or an idea to share

The following are all ways to improve listening skills except

The following are all ways to improve listening skills except

a. giving the speaker your undivided attention.
b. staying open minded.
c. interrupting when the speaker pauses to clarify.
d. involving yourself.
e. taking brief notes of the key points.


Answer: interrupting when the speaker pauses to clarify

Which of the following is not a good way to involve yourself in the presentation?

Which of the following is not a good way to involve yourself in the presentation?

a. summarize or paraphrase internally
b. plan what you will say next
c. jot down points
d. personalize information
e. evaluate the overall argument


Answer: plan what you will say next

A way to give the speaker your undivided attention is to

A way to give the speaker your undivided attention is to

a. keep emotions in check.
b. plan what you will say next.
c. internally paraphrase.
d. eliminate physical and mental distractions.
e. be concerned with how the message is being delivered.


Answer: eliminate physical and mental distractions

The least developed of the four verbal communications skills is

The least developed of the four verbal communications skills is

a. reading.
b. listening.
c. speaking.
d. writing.
e. telephoning.


Answer: listening.

Listening is

Listening is

a. a passive process of perceiving a sound.
b. a culturally-sensitive process of interpretation.
c. sound waves striking the eardrum.
d. an active process of assigning meaning to sounds.
e. an accommodation to the transmission and reception of messages.


Answer: an active process of assigning meaning to sounds

Interviewing a job candidate is an example of an interaction in the

Interviewing a job candidate is an example of an interaction in the

a. social zone.
b. personal zone.
c. intimate zone.
d. public zone.
e. business zone.


Answer: social zone

Which one of the following is not true about the personal zone?

Which one of the following is not true about the personal zone?

a. Police interrogators are taught to move into the personal zones.
b. Informal business conferences occur in the social zone.
c. Most business interaction takes place in the personal zone.
d. Most one-way communication to large audiences is in the public zone.
e. Normal speaking levels are used in the personal zone.


Answer: Most business interaction takes place in the personal zone

An example of interaction in the personal zone is

An example of interaction in the personal zone is

a. staff meetings.
b. conversation with close friends.
c. presentation to a large audience.
d. shaking hands.
e. attending a banquet.


Answer: conversation with close friends

If you are part of a large audience, the speaker on stage is considered in the _____ zone.

If you are part of a large audience, the speaker on stage is considered in the _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: public

If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.

If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: personal

If your supervisors pat you on the back from time to time, they are entering your _____ zone.

If your supervisors pat you on the back from time to time, they are entering your _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: intimate

Which statement does not accurately describe voice qualities?

Which statement does not accurately describe voice qualities?

a. Nervous people usually talk slowly.
b. People who speak too loudly appear pushy or insecure.
c. In most languages, a rising intonation signals a question.
d. Tone can reinforce or contradict message meaning.
e. Tone can carry intended and unintended meaning.


Answer: Nervous people usually talk slowly

Touching behavior is

Touching behavior is

a. not consistent from culture to culture.
b. expected in the social zone.
c. common among Asian businesspeople.
d. inappropriate for ethical reasons.
e. important for establishing rapport.


Answer: not consistent from culture to culture

If your supervisor pats you on the back, he or she is entering your _____ zone.

If your supervisor pats you on the back, he or she is entering your _____ zone.

a. personal
b. intimate
c. public
d. social
e. ethic


Answer: intimate

Which statement does not accurately describe voice qualities?

Which statement does not accurately describe voice qualities?

a. Nervous people usually talk slowly.
b. People who speak too loudly appear pushy or insecure.
c. People in various cultures usually use a rising intonation when posing questions.
d. Emphasizing a particular word in a sentence can create a negative feeling.
e. The tone of a verbal message can reinforce or contradict the actual message.


Answer: Nervous people usually talk slowly

All of the following are examples of nonverbal messages except

All of the following are examples of nonverbal messages except

a. posture.
b. facial expression.
c. a one-word response.
d. grooming.
e. selecting a seat at the back of a conference room.


Answer: a one-word response

All statements about nonverbal messages are true except:

All statements about nonverbal messages are true except:

a. A nonverbal message and verbal message may not occur simultaneously.
b. A nonverbal message is not written or spoken.
c. A smile at a colleague is an example of a nonverbal message.
d. Nonverbal messages are generally more spontaneous than verbal messages.
e. Nonverbal messages are not necessarily less important that verbal messages.


Answer: A nonverbal message and verbal message may not occur simultaneously

What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating?

What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating?

a. boredom
b. defiance
c. interest
d. confusion
e. intolerance


Answer: interest

The most expressive part of the body is the

The most expressive part of the body is the

a. lips.
b. eyes.
c. hands.
d. hips.
e. ears.


Answer: eyes

A classic study by Mehrabian found that _____ percent of the meaning communicated by most messages comes from the verbal portion.

A classic study by Mehrabian found that _____ percent of the meaning communicated by most messages comes from the verbal portion.

a. 7
b. 23
c. 45
d. 62
e. 98


Answer: 7

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Which of the following correctly describes an aspect of body movement as nonverbal communication?

a. Gestures should be avoided because they distract from a person's communication.
b. Cultures generally assign high importance to maintaining eye contact.
c. Leaning slightly forward toward the person you are communicating with makes a person appear nervous.
d. Your physical appearance by itself reflects body movements.
e. Facial expressions tend to convey a person's feelings very accurately and consistently.


Answer: Facial expressions tend to convey a person's feelings very accurately and consistently

According to management guru Peter Drucker, "the most important thing in communication is to hear . . ."

According to management guru Peter Drucker, "the most important thing in communication is to hear . . ."

a. what is said.
b. what you want to hear.
c. what the person thought was said.
d. what is not said.
e. what the speaker meant to say.


Answer: what is not said

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Which of the following correctly describes an aspect of body movement as nonverbal communication?

a. You should avoid gestures because they distract from your message.
b. Most cultures stress the importance of maintaining eye contact.
c. You'll appear nervous if you lean forward during a business conversation.
d. Receivers tend to misinterpret subtle upper-body movements.
e. Facial expressions generally have the same meaning across cultures.


Answer: Facial expressions generally have the same meaning across cultures

Receiving and sending text messages in real time is

Receiving and sending text messages in real time is

a. e-mailing.
b. instant messaging.
c. blogging.
d. using AlphBet messages.
e. notebooking.


Answer: instant messaging

What questions should you ask about e-mails if you are new to an office?

What questions should you ask about e-mails if you are new to an office?

a. What kinds of messages are sent by e-mail?
b. Are messages generally formal or informal?
c. When do employees typically check messages?
d. Does the company monitor all e-mails sent over the company's server?
e. all of these


Answer: all of these

Which of the following is not true about e-mail messages?

Which of the following is not true about e-mail messages?

a. Write in direct style.
b. Match tone to situation.
c. Use a subject line.
d. Use a friendly closing.
e. Skip the salutation.


Answer: Skip the salutation

The format of an e-mail should adhere to all of the following except

The format of an e-mail should adhere to all of the following except

a. using short lines.
b. careful proofreading.
c. following basic writing practices.
d. using all caps.
e. using short paragraphs.


Answer: using all caps

Use a written communication medium if

Use a written communication medium if

a. it requires an audience of one.
b. it contains complex, detailed, or lengthy content.
c. it involves fact-based information where visual and nonverbal cues are not required.
d. it contains short, simple content.
e. it requires discussion with immediate feedback.


Answer: it contains complex, detailed, or lengthy content

If an e-mail message is typed in all capitals, it is considered

If an e-mail message is typed in all capitals, it is considered

a. important.
b. polite.
c. emphatic.
d. rude.
e. none of these


Answer: rude.

Use an e-mail if

Use an e-mail if

a. a message will benefit from visual, verbal, and nonverbal cues.
b. it will benefit from a less-formal environment.
c. a message consists of short, simple content.
d. it requires documentation or later reference.
e. a message requires interactive or immediate feedback.


Answer: a message consists of short, simple content

Which of the following is not a true statement about e-mail?

Which of the following is not a true statement about e-mail?

a. Your e-mail is assured privacy because it is an individual e-mail address.
b. E-mail is the most common form of communication today.
c. It requires about 2 hours to respond to 25 e-mails.
d. An AMA study determined 36% of management prefer e-mail to phone calls.
e. A response to an e-mail averages five minutes.


Answer: Your e-mail is assured privacy because it is an individual e-mail address

Which of the following is not a factor in making an ethical decision?

Which of the following is not a factor in making an ethical decision?

a. Get the facts.
b. Evaluate the options.
c. Make the decision.
d. Act on the decision.
e. Determine how much it will cost.


Answer: Determine how much it will cost.

The practice of whether to accept gifts from suppliers is an example of

The practice of whether to accept gifts from suppliers is an example of

a. professional ethics.
b. social ethics.
c. individual ethics.
d. corporate ethics.
e. group ethics.


Answer: social ethics

According to Maxwell, which of the following is not one of the reasons why people make unethical decisions?

According to Maxwell, which of the following is not one of the reasons why people make unethical decisions?

a. We take the easy route.
b. We practice situational ethics.
c. We do what we must do to win.
d. We believe we are right.
e. Corporate culture affects ethics.


Answer: We believe we are right

Which of the following statements about ethics is not true?

Which of the following statements about ethics is not true?

a. Ethics is a system of moral principles.
b. Ethics tells us how to act when the law is silent.
c. There are four types of ethics.
d. Ethics represent our beliefs about right and wrong.
e. Ethics begin to form as children.


Answer: There are four types of ethics

When communicating with a person who is disabled, you should

When communicating with a person who is disabled, you should

a. not be patronizing.
b. speak more slowly than usual and raise your voice for emphasis.
c. make only the changes needed to comply with legal requirements.
d. be attentive to addressing the individual's needs before you are asked.
e. clarify the nature of the disability so you can respond appropriately.


Answer: not be patronizing

All of the following statements about communicating with people with disabilities are correct except

All of the following statements about communicating with people with disabilities are correct except

a. accommodating workers with disabilities is a normal part of the workplace.
b. people with disabilities are protected by the Federal Disabilities Act.
c. shake hands with individuals who are able to do so.
d. avoid leaning on the wheelchair of an individual.
e. avoid patronizing an individual with a disability.


Answer: people with disabilities are protected by the Federal Disabilities Act

Which of the following about female gender differences is not true?

Which of the following about female gender differences is not true?

a. women internalize successes
b. women communicate to build rapport
c. women tend to emphasize politeness
d. women are more likely to compliment a coworker
e. women tend to interrupt to agree with another person


Answer: women internalize successes

Which statement about gender issues in communication is correct?

Which statement about gender issues in communication is correct?

a. Women are more competitive than cooperative.
b. Men tend to compliment; women tend to criticize coworkers' work.
c. Women are more domineering than men during meeting discussions.
d. Women tend to emphasize politeness, whereas men tend to be directive in conversation.
e. Men typically interrupt a speaker to support what that person is saying.


Answer: Women tend to emphasize politeness, whereas men tend to be directive in conversation

What is the best way to communicate with a disabled person?

What is the best way to communicate with a disabled person?

a. Patronize the person to make him or her feel better.
b. Provide reasonable accommodations without drawing more attention to the disability.
c. Talk louder, regardless of the disability.
d. Show more attention to a disabled person than to a non-disabled person.
e. all of these


Answer: Provide reasonable accommodations without drawing more attention to the disability

Which statement about gender communication is correct?

Which statement about gender communication is correct?

a. Women are more competitive than cooperative.
b. Men tend to compliment; women tend to criticize coworkers' work.
c. Women are more domineering than men during meeting discussions.
d. Women tend to build better rapport than men do in communication.
e. Men typically interrupt a speaker to support what that person is saying.


Answer: Women tend to build better rapport than men do in communication

Women and people of color accounted for what percent of the work force in 2000?

Women and people of color accounted for what percent of the work force in 2000?

a. 30
b. 40
c. 50
d. 60
e. 70


Answer: 70

International communication can be destroyed by

International communication can be destroyed by

a. accepting cultural diversity.
b. ethnocentrism.
c. technological advances.
d. ethical standards.
e. learning more about other cultures.


Answer: ethnocentrism

Guidelines for communicating with people from other cultures include all except:

Guidelines for communicating with people from other cultures include all except:

a. Avoid slang and jargon.
b. Use a variety of media.
c. Use humor.
d. Solicit feedback.
e. Use concrete, specific examples.


Answer: Use humor.

Which statement about communicating across cultures is correct?

Which statement about communicating across cultures is correct?

a. You can convey decorum by speaking slowly and distinctly.
b. You can help audiences follow your comments by minimizing your use of media.
c. You can convey key points more effectively by mentioning concrete examples.
d. You can use humor to defuse tense moments or encourage participation.
e. You can add an air of informality by speaking in local slang.


Answer: You can convey key points more effectively by mentioning concrete examples.

When communicating with people from different cultures, you should

When communicating with people from different cultures, you should

a. maintain formality, show respect, and speak or write clearly.
b. be extremely friendly, be humorous, and speak slowly.
c. maintain eye contact, agree with the person on a regular basis, and avoid small talk.
d. make decisions quickly, accept interruptions during meetings, and use jargon.
e. avoid silence because it makes the other person suspicious about your motives.


Answer: maintain formality, show respect, and speak or write clearly.

Ethnocentrism is

Ethnocentrism is

a. the acceptance of cultural diversity.
b. belief in the superiority of your own culture.
c. a tendency toward centrally-controlled communication.
d. adherence to strict ethical standards.
e. the use of culture-bound terminology.


Answer: belief in the superiority of your own culture

Benefits of team writing include all but

Benefits of team writing include all but

a. developing and practicing techniques that will help you with your own writing.
b. realizing you are not alone with your writing problems, which is comforting.
c. benefiting from viewpoints of different audiences.
d. benefiting from a team environment that helps foster a sense of community.
e. seeing how each person's section fits into the collection of sections.


Answer: seeing how each person's section fits into the collection of sections

The most common problem of team writing is

The most common problem of team writing is

a. sloppy format.
b. lack of organization.
c. multiple voices.
d. lack of depth.
e. too much informality.


Answer: multiple voices

Which of the following is preferred wording for commenting on peer writing?

Which of the following is preferred wording for commenting on peer writing?

a. I was confused by this paragraph.
b. You really need to make this part clearer.
c. I liked this section.
d. Have you thought about using the spell-check feature?
e. Take a grammar class and then edit this document again.


Answer: I was confused by this paragraph

Which of the following is not an appropriate way to manage team writing?

Which of the following is not an appropriate way to manage team writing?

a. Start by identifying the goals and the audience.
b. Divide tasks equitably among team members.
c. Plan a schedule for each part of the writing project.
d. Before writing, figure out what research is needed.
e. Use a data-dump to cover all research gathered.


Answer: Use a data-dump to cover all research gathered

Which of the following is not a reason for a team to meet frequently?

Which of the following is not a reason for a team to meet frequently?

a. Pool ideas.
b. Assess progress and reassign tasks if needed.
c. Keep track of new developments.
d. Ensure smooth coordination of the project.
e. Write the first draft of the document.


Answer: Write the first draft of the document

Groupthink is caused by

Groupthink is caused by

a. pressure to show immediate results.
b. an overemphasis on unity that stifles information flow.
c. requiring decisions to be made through consensus.
d. narrowly-defined problems and goals.
e. interpersonal conflict that interferes with productivity.


Answer: an overemphasis on unity that stifles information flow

Which statement about the use of team feedback is accurate?

Which statement about the use of team feedback is accurate?

a. Only positive feedback should be given.
b. Using labels in feedback helps others understand you.
c. Second-person pronouns should be used to offer criticism.
d. Feedback is vital to improving the way teams work together.
e. Receiving feedback is more important than giving it.


Answer: Feedback is vital to improving the way teams work together

Which statement correctly describes teams?

Which statement correctly describes teams?

a. Teamwork usually produces lower-quality output than individual work.
b. Conflict about issues should be avoided during team meetings because it destroys group cohesiveness.
c. Teams should strive for groupthink to enhance cohesiveness.
d. The most effective teams require unanimity to make every decision.
e. Personality conflicts can damage a team's effectiveness.


Answer: Personality conflicts can damage a team's effectiveness

The communication barrier that results from overemphasizing unity is called

The communication barrier that results from overemphasizing unity is called

a. synergy.
b. groupthink.
c. conflict.
d. conformity.
e. none of these


Answer: groupthink

According to research, what is the ideal size for small groups?

According to research, what is the ideal size for small groups?

a. two
b. three
c. five
d. seven
e. ten


Answer: five

Which of the following is a concrete word?

Which of the following is a concrete word?

a. memorandum
b. communication
c. thoughts
d. vision
e. idea


Answer: memorandum

Which statement contains abstract or ambiguous language?

Which statement contains abstract or ambiguous language?

a. Tony's email contains five misspelled words.
b. Over 76 percent of the employees belong to a union.
c. At least eight associates submitted their expense reports after the deadline.
d. The office manager purchased 15 IBM computers from CompUSA.
e. The customer service department received an enormous number of complaints today.


Answer: The customer service department received an enormous number of complaints today

Which of the following is an abstract word?

Which of the following is an abstract word?

a. automobile
b. SUV
c. recreational vehicle
d. transportation
e. golf cart


Answer: transportation

An example of a euphemism expression is

An example of a euphemism expression is

a. e-commerce.
b. nonwinner.
c. flame.
d. sweet.
e. bounce.


Answer: nonwinner

Identify the statement that contains a euphemism.

Identify the statement that contains a euphemism.

a. The research assistant was asked to submit his resignation.
b. The corporate president keeled over in his chair during the meeting.
c. Amber is the breadwinner in her family.
d. Your new stereo system is totally rad!
e. Hey, Teach! When is our homework due?


Answer: the research assistant was asked to submit his resignation

_____ is an inoffensive expression used in place of an expression that may offend or suggest something unpleasant.

_____ is an inoffensive expression used in place of an expression that may offend or suggest something unpleasant.

a. Jargon
b. Slang
c. An expletive
d. An idiom
e. A euphemism


Answer: A euphemism

Which sentence does not contain slang or jargon?

Which sentence does not contain slang or jargon?

a. The top brass decided to discontinue the experimental training program.
b. His threads are really cool!
c. My GPA is a 3.65.
d. The actor read his lines from idiot cards during the play.
e. The financial statements conform to GAAP.


Answer: GPA is 3.65

Which statement about jargon is correct?

Which statement about jargon is correct?

a. An example of jargon is using crib as a place of residence.
b. An example of jargon is using dis for disrespect.
c. Pros' prose is another name for jargon.
d. Jargon is a short-lived expression identified with a specific group of people.
e. none of these


Answer: Pros' prose is another name for jargon

An example of a slang expression is

An example of a slang expression is

a. stoked—happy or excited
b. FAQ—frequently asked questions
c. died—croaked
d. lazy—unmotivated
e. pica—print measurement


Answer: stoked—happy or excited

Which of the following best describes jargon?

Which of the following best describes jargon?

a. a fad expression that is short-lived
b. a polite expression that is used to soften the impact of an unpleasant situation
c. a cultural tradition
d. efficient terminology when communicating within specialized groups
e. a denotative phrase that characterizes vertical communication


Answer: efficient terminology when communicating within specialized groups

You will not be able to communicate effectively if

You will not be able to communicate effectively if

a. you convey your message through verbal and nonverbal means.
b. you avoid gestures when speaking to a small group of people.
c. your message contains words that the receiver cannot understand.
d. your organization offers no formal training in writing skills.
e. you are unaware of your organization's goals.


Answer: your message contains words that the receiver cannot understand

Your supervisor requests a report recommending which computer to install in your offices. What barrier arises if you use abbreviations like "RAM" and "GB" that the supervisor does not understand?

Your supervisor requests a report recommending which computer to install in your offices. What barrier arises if you use abbreviations like "RAM" and "GB" that the supervisor does not understand?

a. differences in interpretation
b. inadequate knowledge or vocabulary
c. polarization
d. inappropriate use of expressions
e. overabstraction and ambiguity


Answer: inadequate knowledge or vocabulary

As if (meaning in your dreams) is an example of

As if (meaning in your dreams) is an example of

a. euphemism.
b. slang.
c. jargon.
d. abstraction.
e. ambiguity.


Answer: slang

Which of the following is a verbal barrier to communication?

Which of the following is a verbal barrier to communication?

a. A person's body language does not correspond to his spoken message.
b. A recipient's interpretation of a message is not the same as the sender's interpretation.
c. Two individuals have different perceptions of a manager's comments based on their personal experiences with her inappropriate use of expressions
d. People are not focusing on a convention speaker because the seats are too small and are placed too close together.
e. A customer service representative has a prejudice against customers who have a southern accent.


Answer: A recipient's interpretation of a message is not the same as the sender's interpretation.

The literal meaning of a word is

The literal meaning of a word is

a. the polarized meaning.
b. the connotative meaning.
c. the concrete meaning.
d. the abstract meaning.
e. the denotative meaning.


Answer: the denotative meaning

Which of the following is the first verbal barrier that can occur in the communication process?

Which of the following is the first verbal barrier that can occur in the communication process?

a. differences in interpretation
b. overabstraction and ambiguity
c. inappropriate use of expressions
d. inadequate knowledge or vocabulary
e. polarization


Answer: inadequate knowledge or vocabulary

Which of the following can oral communication not help you accomplish?

Which of the following can oral communication not help you accomplish?

a. combine verbal and nonverbal clues to clarify the message
b. emphasize key points by pausing or varying your voice tone
c. immediately respond to a receiver's request for more information
d. respond to the receiver's questions without delay
e. provide a permanent record of the message you are conveying


Answer: provide a permanent record of the message you are conveying

What causes most oral communication problems in business?

What causes most oral communication problems in business?

a. a complaining tone
b. a thick accent
c. poor listening
d. the speaker's knowledge
e. indecisiveness


Answer: poor listening

By definition, an orderly and objective presentation of information that assists in decision making and problem solving is

By definition, an orderly and objective presentation of information that assists in decision making and problem solving is

a. a memorandum.
b. a letter.
c. a report.
d. an e-mail.
e. a contract.


Answer: a report

Why might oral communication be more advantageous than written communication?

Why might oral communication be more advantageous than written communication?

a. Oral communication provides more ways to relay your ideas to others.
b. You can use nonverbal cues, especially during presentations and staff meetings.
c. The audience can ask questions and receive immediate feedback.
d. You can use pauses, accents, and voice tone to stress or subordinate particular points.
e. all of these


Answer: all of these

What statement about the destination component of communication is not correct?

What statement about the destination component of communication is not correct?

a. The reader is in control once the message enters his or her sensory environment.
b. Communication occurs once the message enters the reader's sensory environment.
c. Even if the reader acknowledges the message, the reader might not correctly interpret the message.
d. Once the message enters the reader's sensory environment, it is considered a stimulus for that person.
e. The message is successful if it reaches its destination and the receiver interprets it as the sender intended.


Answer: Communication occurs once the message enters the reader's sensory environment.

When a message you transmit reaches its destination, it becomes

When a message you transmit reaches its destination, it becomes

a. feedback for the receiver.
b. a stimulus for the receiver.
c. a medium for the receiver.
d. a filter for the receiver.
e. a communication channel for the receiver.


Answer: a stimulus for the receiver

Which of these statements about the destination component of communication is not correct?

Which of these statements about the destination component of communication is not correct?

a. The sender loses control once the message enters the receiver's sensory environment.
b. Communication may not occur even after the message enters the sender's sensory environment.
c. The receiver might perceive the message but incorrectly interpret its meaning.
d. Once the message enters the receiver's sensory environment, it becomes a filter for that person.
e. The message is successful if it reaches its destination and the receiver interprets it as the sender intended.


Answer: Once the message enters the receiver's sensory environment, it becomes a filter for that person.

Which component is not required for communication to take place?

Which component is not required for communication to take place?

a. feedback
b. medium
c. stimulus
d. message
e. filter


Answer: feedback

If you look puzzled as a coworker tries to explain the company's new sick-leave policy, you are

If you look puzzled as a coworker tries to explain the company's new sick-leave policy, you are

a. using a nonverbal medium to filter the message.
b. adding noise to the communication environment.
c. providing an internal stimulus for your audience.
d. simultaneously sending and receiving a message.
e. eliminating the feedback portion of the process.


Answer: simultaneously sending and receiving a message

Identify an example of an oral medium.

Identify an example of an oral medium.

a. press release
b. hand gesture
c. e-mail
d. facial expression
e. press conference


Answer: press conference

The information that is communicated is called the

The information that is communicated is called the

a. stimulus.
b. filter.
c. message.
d. medium.
e. none of these


Answer: message

The extent to which a communication effort reaches its desired goal depends directly on how well you construct

The extent to which a communication effort reaches its desired goal depends directly on how well you construct

a. the message.
b. the medium.
c. the filter.
d. the stimulus.
e. the feedback.


Answer: the message

Which of the following is an example of the message component of communication?

Which of the following is an example of the message component of communication?

a. a telephone call is placed
b. information is interpreted
c. a telephone call is received
d. a decision is made to relay specific information to someone
e. information is received from a report


Answer: a decision is made to relay specific information to someone

Interpretation of a stimulus takes place in or at the

Interpretation of a stimulus takes place in or at the

a. filter.
b. medium.
c. message.
d. feedback.
e. destination.


Answer: filter

A person's unique perception of reality acts as a _____ when interpreting a stimulus.

A person's unique perception of reality acts as a _____ when interpreting a stimulus.

a. nonverbal message
b. medium
c. filter
d. feedback mechanism
e. communication process


Answer: filter

All of the following are examples of filters except

All of the following are examples of filters except

a. personality.
b. culture.
c. recipient's mood.
d. communication medium.
e. individual experience.


Answer: communication medium

An example of a stimulus for communicating in business might be

An example of a stimulus for communicating in business might be

a. a message from a supplier.
b. your awareness of the temperature in the office.
c. an absence of an employee.
d. a rumor about a potential wage freeze.
e. all of these responses


Answer: all of this response

Which of the following could be a stimulus in business?

Which of the following could be a stimulus in business?

a. a letter from a customer
b. a phone call
c. an invoice from a supplier
d. a presentation in a meeting
e. all of these


Answer: all of these

Which is an example of an internal stimulus?

Which is an example of an internal stimulus?

a. You read a memo from your supervisor requesting sales figures for the past five years.
b. While photocopying reports, you overhear two managers talking about upcoming layoffs.
c. Your office is too hot because the air conditioner isn't working properly.
d. You notice an intern pocketing money from the petty cash fund.
e. You dream about an idea for a new commercial to promote your company's product.


Answer: You dream about an idea for a new commercial to promote your company's product.

Which of the following creates the need for someone to initiate communication?

Which of the following creates the need for someone to initiate communication?

a. medium
b. filter
c. message
d. stimulus
e. denotation


Answer: d. stimulus

According to the text, we interpret stimuli based on all of the following except

According to the text, we interpret stimuli based on all of the following except

a. one's knowledge.
b. one's experience.
c. one's age.
d. one's culture.
e. one's emotions.

Answer: one's age.

Ideally the communication process ends with the

Ideally the communication process ends with the

a. medium.
b. message.
c. stimulus.
d. feedback.
e. destination.


Answer: feedback

All of the following statements about communication are true except:

All of the following statements about communication are true except:

a. Communication is necessary if an organization is to achieve its goals.
b. Establishing goals is a prerequisite to communication practices.
c. Competent writing and speaking skills will get you hired.
d. Lack of competent writing and speaking skills is the number one source of dissatisfaction that employers have about their employees.
e. Competent writing and speaking skills will help you achieve personal and social goals.


Answer: b. Establishing goals is a prerequisite to communication practices

According to Debra Fair, thinking about ________ should be performed after thinking about the other issues.

According to Debra Fair, thinking about ________ should be performed after thinking about the other issues.

a. your objective
b. the target audience
c. the tactics
d. your communication strategies
e. the product


Answer: the tactics

You have to transport 300,000 washing machines from switzerand to slovakia. the cost of shipping is a major concern in terms of keeping the buyers price low, but the buyer is willing to wait longer for delivery in exchange for lower price. How do you transport the goods?

You have to transport 300,000 washing machines from switzerand to slovakia. the cost of shipping is a major concern in terms of keeping the buyers price low, but the buyer is willing to wait longer for delivery in exchange for lower price. How do you transport the goods?

Answer: train

You are marketing you product in Taiwan and notice that most people ride in covered bicycle cabs. you decide to copy what coca cola did in Egypt. based on this, what do you do?

You are marketing you product in Taiwan and notice that most people ride in covered bicycle cabs. you decide to copy what coca cola did in Egypt. based on this, what do you do?

Answer: advertise on the bicycle canopies

MDCs are fully owned, independently run businesses owned by local entrepreneurs in Africa that distribute _____ products.

MDCs are fully owned, independently run businesses owned by local entrepreneurs in Africa that distribute _____ products.

Answer: Coca-Cola

Which of the following is a consequence of good public relations

Which of the following is a consequence of good public relations

Answer: The firm will be viewed as a good corporate citizen

Which part of an advertisement conveys the facts or impressions the advertiser wants to convey to potential customers?

Which part of an advertisement conveys the facts or impressions the advertiser wants to convey to potential customers?

Answer: Message

When determining which communication channel to use to convey a message, which of the following does NOT have to be taken into account?

When determining which communication channel to use to convey a message, which of the following does NOT have to be taken into account?

Answer: Product Pricing

Which of the following comprises specialized marketing efforts such as coupons, in-store promotions, sampling, direct mail campaigns, cooperative advertising, and trade fair attendance?

Which of the following comprises specialized marketing efforts such as coupons, in-store promotions, sampling, direct mail campaigns, cooperative advertising, and trade fair attendance?

Answer: sales promotion

Which of the following is FALSE about sales promotions?

Which of the following is FALSE about sales promotions?

Answer: they are inflexible

When is a company at the GREATEST risk entering a global market?

When is a company at the GREATEST risk entering a global market?

Answer: when they are the first foreigner to enter the market

Disney had a conflict involving shared info with Sky TV resulting in legal action. What was the reason for the legal action?

Disney had a conflict involving shared info with Sky TV resulting in legal action. What was the reason for the legal action?

Answer: both firms were trying to take unfair advantage of each other

Which of the following is NOT a concern regarding the financial considerations in a strategic alliance?

Which of the following is NOT a concern regarding the financial considerations in a strategic alliance?

Answer: whether or not the strategic alliance may be a first step toward a takeover

Comprehensive alliances allow for more synergy by doing which of the following

Comprehensive alliances allow for more synergy by doing which of the following

Answer: making it easier to achieve greater synergy through sheer size and total resources

A firm contemplating a strategic alliance should consider all of the following when selecting a partner EXCEPT

A firm contemplating a strategic alliance should consider all of the following when selecting a partner EXCEPT

Answer: lack of synergy

Which of the following is NOT a potential disadvantage of strategic alliances?

Which of the following is NOT a potential disadvantage of strategic alliances?

Answer: shared risk

Why did General Mills approach Nestle about a partnership?

Why did General Mills approach Nestle about a partnership?

Answer: to enter the European market

What is one reason that governments will encourage foreign partnership?

What is one reason that governments will encourage foreign partnership?

Answer: transfer technology to an industry

A functional arrangement in which the partners agree to undertake joint research to develop new products or services is known as

A functional arrangement in which the partners agree to undertake joint research to develop new products or services is known as

Answer: R&D alliance

A confederation of organizations that band together to research and develop new products and processes for world markets is known as ____.

A confederation of organizations that band together to research and develop new products and processes for world markets is known as ____.

Answer: R&D consortium

Which of the following is a functional arrangement in which two or more firms each manufacture products or provide services in a shared or common facility?

Which of the following is a functional arrangement in which two or more firms each manufacture products or provide services in a shared or common facility?

Answer: production alliance

When host country customers prefer to deal with a local factory, which form of foreign market entry is preferred?

When host country customers prefer to deal with a local factory, which form of foreign market entry is preferred?

Answer: either acquisition or greenfield strategy

Which of the foreign market entry strategies is MOST complex?

Which of the foreign market entry strategies is MOST complex?

Answer: foreign direct investment

Which strategy is used by firms, both large and small, that outsource most or all of their manufacturing needs to other companies?

Which strategy is used by firms, both large and small, that outsource most or all of their manufacturing needs to other companies?

Answer: contract manufacturing

Which of the following is an agreement whereby one firm provides managerial assistance, technical expertise, or specialized services to a second firm for some agreed-upon time in return for monetary compensation?

Which of the following is an agreement whereby one firm provides managerial assistance, technical expertise, or specialized services to a second firm for some agreed-upon time in return for monetary compensation?

Answer: management contract

Which of the following types of market entry are most closely related?

Which of the following types of market entry are most closely related?

Answer: franchising and licensing

What action is necessary for a licensor to ensure relatively minimal risk when contracting with a licensee?

What action is necessary for a licensor to ensure relatively minimal risk when contracting with a licensee?

Answer: fully investigate market opportunities as well as the capabilities of the potential licensee

Which of the following is NOT considered to be an intermediary?

Which of the following is NOT considered to be an intermediary?

Answer: joint venture

Which of the following is FALSE about a Webb-Pomerene association?

Which of the following is FALSE about a Webb-Pomerene association?

Answer: webb-pomerene associations have played a major role in international business

Which of the following explains the difference between reactive and proactive motivations for exporting?

Which of the following explains the difference between reactive and proactive motivations for exporting?

Answer: reactive motivations stem from decreased opportunities in a market, whereas proactive motivations stem from opportunities available in a market

In addition to governmental policies, marketing concerns, logistical considerations, and distribution issues, what else must a firm consider when choosing exporting as its entry mode?

In addition to governmental policies, marketing concerns, logistical considerations, and distribution issues, what else must a firm consider when choosing exporting as its entry mode?

Answer: which form of exporting to use

The informational, political, and cultural disadvantages that foreign firms face when trying to compete against local firms in the host country market is referred to as ____.

The informational, political, and cultural disadvantages that foreign firms face when trying to compete against local firms in the host country market is referred to as ____.

Answer: liability of foreignness

What should a firm consider in order to determine the level of competition in a foreign market?

What should a firm consider in order to determine the level of competition in a foreign market?

Answer: individual and collective strengths and weaknesses of all firms competing in the target market

Which African economic initiative includes 16 West African members that promote regional economic cooperation?

Which African economic initiative includes 16 West African members that promote regional economic cooperation?

Answer: ECOWAS

What factor could account for Canada and the US having modest economic gains, while Mexico's gains have been dramatic?

What factor could account for Canada and the US having modest economic gains, while Mexico's gains have been dramatic?

Answer: The previous bilateral trading relationship between Canada and the US

Which of the following was NOT one of the factors that ultimately led to the establishment of the Australia-New Zealand Closer Economic Relations Trade Agreement (CER)?

Which of the following was NOT one of the factors that ultimately led to the establishment of the Australia-New Zealand Closer Economic Relations Trade Agreement (CER)?

Answer: For most of the histories, Australia and New Zealand were trade partners.

Which of these major trading blocs has the strictest policy concerning rules of origin on manufactured goods?

Which of these major trading blocs has the strictest policy concerning rules of origin on manufactured goods?

Answer: NAFTA

As the head of an individual firm, what feature would be the LEAST beneficial should your country become a member of a regional economic bloc?

As the head of an individual firm, what feature would be the LEAST beneficial should your country become a member of a regional economic bloc?

Answer: The adverse effect of economic integration on specific sectors and communities within the national economy

In 1930 the United States sought to protect domestic industries from competition by raising tariffs under the Smoot-Hawley Tariff Act to which of the following averages?

In 1930 the United States sought to protect domestic industries from competition by raising tariffs under the Smoot-Hawley Tariff Act to which of the following averages?

Answer: 53%

After World War I, the United States raised tariffs on imported good in an effort to protect domestic industries. Which of the following was NOT a result of this economic policy?

After World War I, the United States raised tariffs on imported good in an effort to protect domestic industries. Which of the following was NOT a result of this economic policy?

Answer: A competitive trading environment benefiting efficient producers.

Which EU institution is the most powerful decision-making body?

Which EU institution is the most powerful decision-making body?

A. The European Council
B. The European Parliament
C. The European Commission
D. The Council of European Union


Answer: D. The Council of European Union

According to the Stratfor video about the TPP, what issue is a major concern as the U.S. negotiates with its Asian counterparts?

According to the Stratfor video about the TPP, what issue is a major concern as the U.S. negotiates with its Asian counterparts?

A. protection of intellectual property
B. lack of interest in free trade
C. government instability
D. underdeveloped manufacturing sectors


Answer: A. protection of intellectual property

The extent of product customization varies according to all the following factors EXCEPT

The extent of product customization varies according to all the following factors EXCEPT

A. Target customers
B. Cultural influences
C. Popularity
D. Economic factors


Answer: C. Popularity

A comprehensive alliance is formed when two or more firms ________.

A comprehensive alliance is formed when two or more firms ________.

A. integrate different operating procedures to bring goods or services to the market
B. manufacture products or provide services in a shared or common facility
C. share marketing services or expertise
D. reduce their financial risks


Answer: A. integrate different operating procedures to bring goods or services to the market

Cortex, a U.S. clock manufacturer, recently built a new production facility in Bangladesh. Which term best describes the activities of Comtex?

Cortex, a U.S. clock manufacturer, recently built a new production facility in Bangladesh. Which term best describes the activities of Comtex?

A. joint venture strategy
B. brownfield strategy
C. acquisition strategy
D. greenfield strategy


Answer: D. greenfield strategy

The Mitsubishi Corporation is a firm that is directly engaged in importing and exporting a wide variety of goods for its own account and is a part of a keiretsu system. What type of export intermediary is it?

The Mitsubishi Corporation is a firm that is directly engaged in importing and exporting a wide variety of goods for its own account and is a part of a keiretsu system. What type of export intermediary is it?

A. export management company
B. sogo shosha
C. freight forwarder
D. export and import broker


Answer: B. sogo shosha

Because customer participation is often required when services are purchased, services must often be customized to meet buyers' needs.

Because customer participation is often required when services are purchased, services must often be customized to meet buyers' needs.

A. True
B. False


Answer: A. True

Gator, Inc., produces painted, life-size aluminium alligators. These alligators have recently become very popular in Japan, and the company needs a low-cost way to ship its product overseas. What distribution method will Gator, Inc., most likely choose?

Gator, Inc., produces painted, life-size aluminium alligators. These alligators have recently become very popular in Japan, and the company needs a low-cost way to ship its product overseas. What distribution method will Gator, Inc., most likely choose?

A. Train
B. Plane
C. Ship
D. Truck


Answer: C. Ship

The extent of product customization varies according to all the following factors EXCEPT

The extent of product customization varies according to all the following factors EXCEPT

A. Target customers
B. Generic brands
C. Legal Forces
D. Economic Factors


Answer: B. Generic brands

General Mills and Nestlé created a joint venture that fully integrated all the efforts necessary to compete against Kellogg in the European cereal market. This is an example of a(n) ________ alliance.

General Mills and Nestlé created a joint venture that fully integrated all the efforts necessary to compete against Kellogg in the European cereal market. This is an example of a(n) ________ alliance.

A. functional
B. comprehensive
C. production
D. international


Answer: B. comprehensive

IMAX, the entertainment firm, recently entered into a joint venture with Wanda Cinema Line, a Chinese theatre chain. What was IMAX primarily seeking by forming this arrangement?

IMAX, the entertainment firm, recently entered into a joint venture with Wanda Cinema Line, a Chinese theatre chain. What was IMAX primarily seeking by forming this arrangement?

A. making entry into the Chinese market easier
B. acquiring technology from the Chinese firm
C. reducing economies of scale in China
D. obtaining a niche Chinese market


Answer: A. making entry into the Chinese market easier

Executives at Bantam Bicycles realize that the firm lacks the necessary internal resources to compete internationally. Which of the following would most likely enable Bantam to compete in the global market?

Executives at Bantam Bicycles realize that the firm lacks the necessary internal resources to compete internationally. Which of the following would most likely enable Bantam to compete in the global market?

A. exporting to emerging economies
B. investing in a financial portfolio
C. forming a strategic alliance
D. opening a retail store


Answer: C. forming a strategic alliance

Carmichael Candies, a U.S. firm, is considering the idea of entering the EU market through an international franchising agreement. What is the MAIN advantage to Carmichael if the firm chooses this entry method?

Carmichael Candies, a U.S. firm, is considering the idea of entering the EU market through an international franchising agreement. What is the MAIN advantage to Carmichael if the firm chooses this entry method?

A. avoidance of tariffs
B. independence from franchisee
C. potential public relations problems
D. high managerial and financial risks


Answer: A. avoidance of tariffs

What countries were granted the most-favoured-nation status under the GATT?

What countries were granted the most-favoured-nation status under the GATT?

A. less-developed nations
B. GATT member countries
C. any country that requests it
D. only members of the WTO


Answer: B. GATT member countries

All of the following are African free-trade agreements EXCEPT:

All of the following are African free-trade agreements EXCEPT:

A. The African Union
B. The Economic and Monetary Community of Central Africa
C. The Economic Community of West African States
D. The Southern African Development Community


Answer: A. The African Union

What agreement triggered the establishment of the European Economic Community?

What agreement triggered the establishment of the European Economic Community?

A. GATT
B. Treaty of Rome
C. WTO
D. Treaty of Maastricht


Answer: B. Treaty of Rome