_______ is a set of standards in fields such as environmental auditing, performance evaluation, and labeling, that is adopted by thousands of firms worldwide to certify to their constituencies that they are conducting business in an environmentally friendly manner.

_______ is a set of standards in fields such as environmental auditing, performance evaluation, and labeling, that is adopted by thousands of firms...

All of the following statements are true EXCEPT

All of the following statements are true EXCEPT  A) ISO is the world's largest developer of sustainability standards. B) ISO standards are widely...

A proactive environmental policy is likely to lead to

A proactive environmental policy is likely to lead to  A) higher cleanup costs. B) conservation of energy. C) reduced customer loyalty. D) numerous...

Preserving the environment should be a permanent part of doing business for which of the following reasons?

Preserving the environment should be a permanent part of doing business for which of the following reasons?  A) Consumer demand for environmentally...

Environmental advocacy groups now have ________ Americans as members.

Environmental advocacy groups now have ________ Americans as members.  A) approximately 100,000 B) just under a million C) close to 5 million D)...

In an effort to manage ecological challenges, many companies are

In an effort to manage ecological challenges, many companies are  A) moving environmental affairs from the staff side of the organization to...

Special natural environment issues include all of the following EXCEPT

Special natural environment issues include all of the following EXCEPT  A) ozone depletion B) destruction of animal habitats C) pollution control D)...

Venture capital investments in clean technology companies are ________.

Venture capital investments in clean technology companies are ________.  A) increasingly rare B) down slightly C) increasing dramatically D)...

What challenge facing all organizations requires managers to formulate strategies that preserve and conserve natural resources and control pollution?

What challenge facing all organizations requires managers to formulate strategies that preserve and conserve natural resources and control pollution?  A)...

It has become ________, since uniform standards defining environmentally responsible company actions are rapidly being incorporated into our legal landscape.

It has become ________, since uniform standards defining environmentally responsible company actions are rapidly being incorporated into our legal landscape.  A)...

Managers and employees today must be careful not to ignore, conceal, or disregard a pollution problem or they could

Managers and employees today must be careful not to ignore, conceal, or disregard a pollution problem or they could  A) be fired. B) be demoted. C)...

Wal-Mart encourages its employees to adopt "Personal Sustainability Projects" like weight-loss or smoking-cessation support groups, illustrating that

Wal-Mart encourages its employees to adopt "Personal Sustainability Projects" like weight-loss or smoking-cessation support groups, illustrating that  A)...

It is ________ for a business to provide a sustainability report annually to the public.

It is ________ for a business to provide a sustainability report annually to the public.  A) good business B) irresponsible C) a decreasing trend D)...

A document that discloses to shareholders information about a firm's labor practices, product sourcing, energy efficiency, environmental impact, and business ethics practices is known as

A document that discloses to shareholders information about a firm's labor practices, product sourcing, energy efficiency, environmental impact, and...

If a firm has a bad sustainability record this will

If a firm has a bad sustainability record this will  A) help a firm in the market. B) improve a firm's standing in the community. C) cause investors...

Firms should strive to engage in social activities that

Firms should strive to engage in social activities that  A) have economic benefits. B) have no economic benefits. C) are detrimental to economic...

Social policy can best be defined as

Social policy can best be defined as  A) the responsibilities a firm has to employees, consumers, environmentalists, minorities, communities,...

According to the text, the first social responsibility of any business is to

According to the text, the first social responsibility of any business is to  A) make enough profit to cover the costs of the future, because...

Firms can align ethical and strategic decision making by

Firms can align ethical and strategic decision making by  A) omitting ethical considerations from long-term planning. B) excluding ethical decision...

Ethics training programs should contain which of the following?

Ethics training programs should contain which of the following? A) Messages from the CEO or business owner emphasizing ethical business practices B)...

More and more firms believe that ethics training and an ethics culture

More and more firms believe that ethics training and an ethics culture  A) are socially irresponsible. B) are admirable but damage a firm's competitive...

Responsibility for encouraging ethical decision making and ensuring ethical behavior in a firm lies with

Responsibility for encouraging ethical decision making and ensuring ethical behavior in a firm lies with  A) only a firm's strategists. B) only...

Which of the following is NOT a way that companies can help create an ethical culture in their organization?

Which of the following is NOT a way that companies can help create an ethical culture in their organization?  A) Outlining ethical expectations B)...

Simply having a code of ethics

Simply having a code of ethics  A) will ensure ethical business behavior. B) eliminates the need for periodic ethics workshops. C) is all that...

A code of business ethics is

A code of business ethics is  A) a document that provides behavioral guidelines that cover daily activities and decisions within an organization. B)...

Unethical activities that plague online commerce include all of the following EXCEPT

Unethical activities that plague online commerce include all of the following EXCEPT  A) inappropriate gifts B) spreading viruses C) identity...

Which of the following business actions is considered to be unethical?

Which of the following business actions is considered to be unethical?  A) Satisfactory product or service safety B) Selling products in foreign...

All of the following business actions are considered to be unethical EXCEPT

All of the following business actions are considered to be unethical EXCEPT  A) moving jobs overseas B) preventing environmental harm C) overpricing D)...

_______ are the individuals primarily responsible for ensuring that high ethical principles are espoused and practiced in an organization.

_______ are the individuals primarily responsible for ensuring that high ethical principles are espoused and practiced in an organization.  A)...

Bad ethics can _______ strategic plans.

Bad ethics can _______ strategic plans.  A) derail all but the best B) derail even the best C) derail only poorly-intentioned D) derail only...

Business ethics, _______, and sustainability issues are interrelated and impact all areas of the comprehensive strategic-management model.

Business ethics, _______, and sustainability issues are interrelated and impact all areas of  the comprehensive strategic-management model.  A)...

Sustainability refers to the extent that an organization's operations and actions _______ the natural environment.

Sustainability refers to the extent that an organization's operations and actions _______  the natural environment.  A) protect B) mend C)...

A particularly important twenty-first-century challenge facing all strategists today is

A particularly important twenty-first-century challenge facing all strategists today is A) deciding whether the process should be more an art or a...

Proponents of the top-down approach contend that ________ are the only persons in the firm with the collective experience, acumen, and fiduciary responsibility to make key strategy decisions.

Proponents of the top-down approach contend that ________ are the only persons in the firm with the collective experience, acumen, and fiduciary responsibility...

Which of the following statements about contingency plans is NOT true?

Which of the following statements about contingency plans is NOT true?  A) Contingency plans should be as simple as possible. B) Only high-priority...

What activity is defined as having alternative plans that can be put into effect if certain key events do not occur as expected?

What activity is defined as having alternative plans that can be put into effect if certain key events do not occur as expected?  A) Corporate...

________ organizations require more elaborate and detailed strategy-evaluation systems than ________ ones because it is more difficult to coordinate efforts among different divisions and functional areas.

________ organizations require more elaborate and detailed strategy-evaluation systems than ________ ones because it is more difficult to coordinate...

Which of the following is true regarding the design of a firm's strategy-evaluation system?

Which of the following is true regarding the design of a firm's strategy-evaluation system?  A) There is a one-size-fits-all system that works...

The strategy-evaluation process should

The strategy-evaluation process should  A) dominate decisions. B) be complex. C) be cumbersome. D) foster mutual understanding and trust. E)...

What aims to balance long-term with short-term concerns, financial with nonfinancial concerns, and internal with external concerns?

What aims to balance long-term with short-term concerns, financial with nonfinancial concerns, and internal with external concerns?  A) Contingency...

Corrective action should do all of the following EXCEPT

Corrective action should do all of the following EXCEPT  A) capitalize upon internal strengths B) avoid external opportunities C) avoid external...

Research suggests that which of the following is one of the best ways to overcome individuals' resistance to change in strategy evaluation?

Research suggests that which of the following is one of the best ways to overcome individuals' resistance to change in strategy evaluation?  A)...

Corrective actions should always

Corrective actions should always  A) strengthen an organization's competitive position in its industry. B) streamline asset holdings. C) have...

What corrective actions might a firm take during strategy evaluation?

What corrective actions might a firm take during strategy evaluation?  A) Revising the business mission B) Issuing stock C) Revising objectives D)...

Most quantitative criteria are geared to ________ objectives rather than ________ objectives.

Most quantitative criteria are geared to ________ objectives rather than ________ objectives.  A) top-management; employee B) short-term; annual C)...

Financial ratios are used to compare a firm's performance over different time periods, to compare the firm's performance to industry averages, and to compare a firm's performance with

Financial ratios are used to compare a firm's performance over different time periods, to compare the firm's performance to industry averages, and to...

Also important in evaluating strategies are ________ criteria, like high absenteeism and turnover rates, or low employee satisfaction.

Also important in evaluating strategies are ________ criteria, like high absenteeism and turnover rates, or low employee satisfaction.  A) numerical B)...

Which of these is NOT a key financial ratio?

Which of these is NOT a key financial ratio?  A) Market share B) Production quality C) Earnings per share D) Asset growth E) Return on equity...

Quantitative criteria commonly used to evaluate strategies are

Quantitative criteria commonly used to evaluate strategies are  A) ash budgets. B) Balanced Scorecards. C) Capital Asset Pricing Models. D) financial...

Which of the following is a corrective action a company might take to correct unfavorable variances?

Which of the following is a corrective action a company might take to correct unfavorable variances?  A) Divesting a division B) Revising objectives C)...

Which of the following is NOT included in measuring organizational performance?

Which of the following is NOT included in measuring organizational performance?  A) Comparing results to competitors' expectations B) Examining...

A revised ________ should indicate how effective a firm's strategies have been in response to key opportunities and threats.

A revised ________ should indicate how effective a firm's strategies have been in response to key opportunities and threats.  A) IFE matrix B)...

Changes in the organization's management, marketing, finance/accounting, production/operations, R&D, and MIS strengths and weaknesses should be the focus of a revised

Changes in the organization's management, marketing, finance/accounting, production/operations, R&D, and MIS strengths and weaknesses should be...

If you discover during the course of strategy evaluation that major changes have occurred in the firm's internal strategic position, you should

If you discover during the course of strategy evaluation that major changes have occurred in the firm's internal strategic position, you should  A)...

Corrective actions are almost always ________ except when external and internal factors have not significantly changed and the firm is progressing satisfactorily toward achieving stated objectives.

Corrective actions are almost always ________ except when external and internal factors have not significantly changed and the firm is progressing satisfactorily...

Strategy-evaluation activities should ideally be performed

Strategy-evaluation activities should ideally be performed  A) just on a periodic basis. B) only at the onset of a problem. C) on a continuous...

Modern organizational realities demand that employees demonstrate greater

Modern organizational realities demand that employees demonstrate greater  A) flexibility. B) innovation. C) creativity. D) initiative. E) all...

If success for one organizational department means failure for another department, then strategies may be

If success for one organizational department means failure for another department, then strategies may be  A) synergistic. B) advantageous. C)...

What term refers to the need for strategists to examine sets of trends, as well as individual trends, in evaluating strategies?

What term refers to the need for strategists to examine sets of trends, as well as individual trends, in evaluating strategies?  A) Consistency B)...

Competitive advantage normally is the result of superiority in resources, skills, and

Competitive advantage normally is the result of superiority in resources, skills, and  A) employees. B) position. C) consistency. D) feasibility. E)...

According to Rumelt, the final broad test of strategy is its

According to Rumelt, the final broad test of strategy is its  A) advantage. B) feasibility. C) consonance. D) consistency. E) distinctiveness...

Which of the following is NOT a reason for the increasing difficulty of evaluating strategies?

Which of the following is NOT a reason for the increasing difficulty of evaluating strategies?  A) Product life cycles are longer. B) Domestic...

All of the following are reasons strategy evaluation is more difficult today EXCEPT

All of the following are reasons strategy evaluation is more difficult today EXCEPT  A) a dramatic increase in the environment's complexity B)...

With the passage of time strategy evaluation is becoming

With the passage of time strategy evaluation is becoming  A) increasingly difficult. B) much simpler. C) very convenient. D) an unnecessary activity. E)...

All of these are Richard Rumelt's criteria to evaluate a strategy EXCEPT

All of these are Richard Rumelt's criteria to evaluate a strategy EXCEPT  A) advantage B) consistency C) feasibility D) distinctiveness E) consonance...

What is the cornerstone of effective strategy evaluation?

What is the cornerstone of effective strategy evaluation?  A) Adequate and timely feedback B) Quality and quantity of managers C) Smaller ratio...

Too much emphasis on evaluating strategies

Too much emphasis on evaluating strategies  A) may be expensive and counterproductive. B) is not possible - the more emphasis the better. C)...

Which of these is a basic activity of strategy evaluation?

Which of these is a basic activity of strategy evaluation?  A) Reviewing the underlying bases of current strategies B) Comparing expected results...

Information collection, retrieval, and storage can be used to create competitive advantages in ways such as

Information collection, retrieval, and storage can be used to create competitive advantages in ways such as  A) cross-selling to customers. B)...

The attitude of U.S. firms toward research and development is best described by which of the following?

The attitude of U.S. firms toward research and development is best described by which of the following?  A) The veil of secrecy is being lifted,...

Which of the following is NOT a major approach to R&D?

Which of the following is NOT a major approach to R&D?  A) To be a pioneer B) To be an innovative imitator C) To be a low-cost producer by...

R&D employees and managers perform all of the following tasks EXCEPT

R&D employees and managers perform all of the following tasks EXCEPT  A) transferring complex technology B) altering products to particular...

What is a drawback of using only equity to raise capital?

What is a drawback of using only equity to raise capital?  A) The cost B) Fluctuations in the stock market C) Dilution of the control of the...

What becomes a more attractive financing technique when cost of capital is high?

What becomes a more attractive financing technique when cost of capital is high?  A) Stock issuance B) Debt C) Cost cutting D) Borrowing E) Staying...

After completing an EPS/EBIT analysis, what conclusions would you make if the debt line is above the stock line throughout the range of EBIT on the graph?

After completing an EPS/EBIT analysis, what conclusions would you make if the debt line is above the stock line throughout the range of EBIT on the...

What is the most widely used technique for determining the best combination of debt and stock?

What is the most widely used technique for determining the best combination of debt and stock? A) Debt-to-stock ratio B) Earnings per share/earnings...

Which of the following is NOT true regarding stock issuances?

Which of the following is NOT true regarding stock issuances?  A) They are always better than debt for raising capital. B) Their effect on stock...

In the low earnings period, too much ________ in the capital structure of an organization can endanger stockholders' return and jeopardize company survival.

In the low earnings period, too much ________ in the capital structure of an organization can endanger stockholders' return and jeopardize company survival.  A)...

Which of the following is NOT given as an example of a decision that may require finance/accounting policies?

Which of the following is NOT given as an example of a decision that may require finance/accounting policies?  A) To extend the time of accounts...

Which of these is not a rule of thumb when using product positioning as a strategy-implementation tool?

Which of these is not a rule of thumb when using product positioning as a strategy-implementation tool? A) "Don't squat between segments." B) "Look...

Which of the following is true about two different market segments?

Which of the following is true about two different market segments?  A) They can usually be served with the same marketing strategy. B) They...

Multidimensional scaling is used to determine

Multidimensional scaling is used to determine  A) the size of a new building. B) the size of a new department. C) the amount of high-tech equipment...

Looking for a vacant niche helps a company determine

Looking for a vacant niche helps a company determine  A) its advertising budget. B) the size of the marketing department. C) the best place to...

Which is NOT a required step in product positioning?

Which is NOT a required step in product positioning?  A) Select key criteria that effectively differentiate products or services in the industry. B)...

What entails developing schematic representations that reflect how your products or services compare to competitors' on dimensions most important to success in the industry?

What entails developing schematic representations that reflect how your products or services compare to competitors' on dimensions most important to...

Which variable would be considered part of the "place" element of the marketing mix?

Which variable would be considered part of the "place" element of the marketing mix? A) Product line B) Service level C) Personal selling D) Sales...

Which variable would be considered part of the "product" element of the marketing mix?

Which variable would be considered part of the "product" element of the marketing mix?  A) Advertising B) Packaging C) Payment terms D) Inventory...

Matching which factors would allow factories to produce desirable levels without extra shifts, overtime, or subcontracting?

Matching which factors would allow factories to produce desirable levels without extra shifts, overtime, or subcontracting?  A) markets and competitors B)...

Perhaps the most dramatic new market segmentation strategy is the

Perhaps the most dramatic new market segmentation strategy is the  A) targeting of regional tastes. B) focusing on universal product. C) preference...

Why is market segmentation an important variable in the strategy-implementation process?

Why is market segmentation an important variable in the strategy-implementation process?  A) Company strategies do not require increased sales...

Which of the following variables are NOT directly affected by market segmentation?

Which of the following variables are NOT directly affected by market segmentation?  A) Product B) Place C) Process D) Promotion E) Price Answer: C)...

Why is market segmentation an important variable in strategy implementation?

Why is market segmentation an important variable in strategy implementation?  A) It allows a small firm to compete successfully with a large...

Subdividing a market into distinct subsets of customers according to their needs and buying habits is known as

Subdividing a market into distinct subsets of customers according to their needs and buying habits is known as  A) market penetration. B) product...

Which two variables rank as marketing's most important contributions to strategic management?

Which two variables rank as marketing's most important contributions to strategic management?  A) Diversification and budgeting. B) Marketing...

All of the following are examples of marketing decisions that may require policies EXCEPT

All of the following are examples of marketing decisions that may require policies EXCEPT  A) to be a market leader or follower B) how to make...

What level of management is directly affected by strategy implementation?

What level of management is directly affected by strategy implementation?  A) Plant managers B) Sales managers C) Project managers D) Division...

A concern in matching managers with strategy is that jobs have relatively ________ responsibilities, while people are ________ in their personal development.

A concern in matching managers with strategy is that jobs have relatively ________ responsibilities, while people are ________ in their personal development.  A)...

Aspects of an existing culture that are antagonistic to a proposed strategy should be

Aspects of an existing culture that are antagonistic to a proposed strategy should be  A) preserved. B) emphasized. C) built upon. D) changed. E)...

All of the following are ways and means for altering an organization's culture EXCEPT

All of the following are ways and means for altering an organization's culture EXCEPT  A) recruitment B) restructuring of an organization's design C)...

Which of the following statements is true?

Which of the following statements is true?  A) The pay of the CEO of a Japanese company is about half the pay of the CEO of an American company. B)...

Changing a strategy to fit an existing culture

Changing a strategy to fit an existing culture  A) is usually less effective than changing a firm's culture to fit a new strategy. B) is usually...

Which of the following is in keeping with the current view of organizational change?

Which of the following is in keeping with the current view of organizational change? A) Organizational change is a project. B) Organizational change...

Resistance to change can manifest itself through

Resistance to change can manifest itself through  A) absenteeism. B) sabotaging production machines. C) filing unfounded grievances. D) unwillingness...

What change strategy involves giving orders and enforcing those orders?

What change strategy involves giving orders and enforcing those orders?  A) Self-interest B) Educative C) Force D) Rational E) Defusion Answer: C)...

Which of these is NOT one of the tests used to determine whether a performance-pay plan will benefit an organization?

Which of these is NOT one of the tests used to determine whether a performance-pay plan will benefit an organization?  A) Does the plan capture...

All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT

All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT  A)...

A firm uses information technology to break down functional barriers and create a work system based on business processes, products, or outputs rather than on functions or inputs in

A firm uses information technology to break down functional barriers and create a work system based on business processes, products, or outputs rather...

What action involves re-configuring or redesigning work, jobs, and processes for the purpose of improving costs, quality, service, and speed?

What action involves re-configuring or redesigning work, jobs, and processes for the purpose of improving costs, quality, service, and speed?  A)...

The primary benefit sought from restructuring is

The primary benefit sought from restructuring is  A) employee involvement. B) cost reduction. C) increased morale. D) increased number of hierarchical...

Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria?

Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria?  A) Restructuring B)...

Which term is primarily concerned with shareholder well-being rather than employee well-being?

Which term is primarily concerned with shareholder well-being rather than employee well-being?  A) Benchmarking B) Reengineering C) Product...

Restructuring is also referred to as

Restructuring is also referred to as  A) reengineering. B) delayering. C) diversifying. D) upsizing. E) integrating Answer: B) delay...

What is the most complex form of organizational structure?

What is the most complex form of organizational structure?  A) Divisional B) SBU C) Matrix D) Functional E) Geographic Answer: C) Ma...

Which organizational structure has the disadvantage of ambiguous roles for senior executives?

Which organizational structure has the disadvantage of ambiguous roles for senior executives?  A) Functional B) Divisional C) Strategic business...

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?  A)...

A divisional structure by geographic area is most appropriate when

A divisional structure by geographic area is most appropriate when  A) organizations have similar branch facilities located in widely dispersed...

A divisional structure by product is most effective when

A divisional structure by product is most effective when  A) special emphasis needs to be placed on specific products. B) an organization offers...

What is NOT one of the basic ways a divisional structure can be organized?

What is NOT one of the basic ways a divisional structure can be organized?  A) By geographic area B) By product C) By customer D) By process E)...

Medium-sized firms tend to use which type of structure?

Medium-sized firms tend to use which type of structure?  A) Divisional B) Matrix C) SBU D) Functional E) Centralized Answer: A) Divi...

Which organizational structure is the most widely used?

Which organizational structure is the most widely used?  A) Departmental B) Strategic business unit C) Functional D) Decentralized E) Matrix...

What type of organizational structure promotes specialization of labor and allows rapid decision making?

What type of organizational structure promotes specialization of labor and allows rapid decision making?  A) Divisional structure by product B)...

Why do changes in company strategy often require changes in the way an organization is structured?

Why do changes in company strategy often require changes in the way an organization is structured? A) Structure dictates how goals and objectives...

Which approach for managing and resolving conflict involves exchanging members of conflicting parties so that each can gain an appreciation of the other's point of view?

Which approach for managing and resolving conflict involves exchanging members of conflicting parties so that each can gain an appreciation of the other's...

What are the three categories of approaches for managing and resolving conflict?

What are the three categories of approaches for managing and resolving conflict?  A) Avoidance, defusion, and confrontation B) Avoidance, apathy,...

Conflict in an organization is

Conflict in an organization is  A) always bad. B) always good. C) not always bad. D) a sign of bankruptcy. E) completely avoidable. Answer: C)...

_______ is NOT a major factor that commonly prohibits effective resource allocation.

_______ is NOT a major factor that commonly prohibits effective resource allocation.  A) Underprotection of resources B) Organizational politics C)...

Which term is best defined as a central management activity that allows for strategy execution?

Which term is best defined as a central management activity that allows for strategy execution?  A) Avoidance B) Furlough C) Competition D) Resource...

Policies

Policies  A) let both employees and managers know what is expected of them. B) provide a basis for management control. C) allow coordination...

Which phrase would most likely be incorporated into written objective statements?

Which phrase would most likely be incorporated into written objective statements? A) Maximize B) Minimize C) 10% increase D) Adequate E) All of the...

Which of the following is NOT true about objectives?

Which of the following is NOT true about objectives?  A) They should be communicated throughout the organization. B) They should have an appropriate...

Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for

Considerable time and effort should be devoted to assuring objectives are well conceived  because they represent the basis for  A) monitoring...

Which of the following is a management issue central to strategy implementation?

Which of the following is a management issue central to strategy implementation?  A) Devising policies B) Revising reward and incentive plans C)...

Which of these is true about strategy implementation?

Which of these is true about strategy implementation?  A) It is positioning forces before the action. B) It focuses on effectiveness. C) It...

Strategy formulation

Strategy formulation  A) is managing forces during the action. B) requires coordination among a few individuals. C) is primarily an operational...

The act of oversight and direction for an organization is referred to as

The act of oversight and direction for an organization is referred to as  A) corporate lawmaking. B) centralized control. C) organizational direction. D)...

All of the following are principles of good organizational governance, as established by Business Week, EXCEPT

All of the following are principles of good organizational governance, as established by Business Week, EXCEPT  A) Each director attends at least...

Today, boards of directors are composed mostly of

Today, boards of directors are composed mostly of  A) outsiders. B) management. C) union members. D) company employees. E) company stockholders...

Which tactic emphasizes that a successful outcome is more important than imposing the method of achieving it?

Which tactic emphasizes that a successful outcome is more important than imposing the method of achieving it?  A) Generalization B) Satisfying C)...

What tactic involves shifting focus from specific issues to more general ones?

What tactic involves shifting focus from specific issues to more general ones?  A) Equifinality B) Focus on Higher-Order Issues C) Generalization D)...

________ includes the set of shared values, beliefs, attitudes, customs, norms, personalities, heroes and heroines that describe a firm.

________ includes the set of shared values, beliefs, attitudes, customs, norms, personalities, heroes and heroines that describe a firm.  A)...

Which of these is a limitation of QSPM?

Which of these is a limitation of QSPM?  A) Only a few strategies can be evaluated simultaneously. B) It is prohibitively expensive. C) It requires...

What is the highest number of strategies that can be examined at one time with the QSPM?

What is the highest number of strategies that can be examined at one time with the QSPM?  A) 1 B) 2 C) 5 D) 10 E) There is no limit. Answer: E)...

What term is defined as the product of multiplying the weights by the Attractiveness Scores in each row of the QSPM?

What term is defined as the product of multiplying the weights by the Attractiveness Scores in each row of the QSPM?  A) Total Attractiveness...

Which of the following is the first step in developing a QSPM?

Which of the following is the first step in developing a QSPM?  A) Compute the Total Attractiveness Scores. B) Examine the Stage 2 matrices...

Which analytical tool determines the relative attractiveness of various strategies based on the extent to which key external and internal critical success factors are capitalized upon or improved?

Which analytical tool determines the relative attractiveness of various strategies based on the extent to which key external and internal critical success...

Which matrix is included in the decision stage of the strategy formulation framework?

Which matrix is included in the decision stage of the strategy formulation framework?  A) Internal Factor Evaluation Matrix B) Quantitative...

According to the Grand Strategy Matrix, organizations in which quadrant have a strong competitive position but are in a slow-growth industry?

According to the Grand Strategy Matrix, organizations in which quadrant have a strong competitive position but are in a slow-growth industry?  A)...

Although Quadrant ________ companies are growing, according to the Grand Strategy Matrix they are unable to compete effectively, and they need to determine why the firm's current approach is ineffective and how the company can best change to improve its competitiveness.

Although Quadrant ________ companies are growing, according to the Grand Strategy Matrix they are unable to compete effectively, and they need to determine...

For companies located in Quadrant III of the Grand Strategy Matrix, the first strategy recommended is

For companies located in Quadrant III of the Grand Strategy Matrix, the first strategy recommended is  A) extensive cost and asset reduction. B)...

According to the Grand Strategy Matrix, which strategy is recommended for a firm with rapid market growth and a strong competitive position?

According to the Grand Strategy Matrix, which strategy is recommended for a firm with rapid market growth and a strong competitive position?  A)...

Firms located in which quadrant of the Grand Strategy Matrix are in an excellent strategic position?

Firms located in which quadrant of the Grand Strategy Matrix are in an excellent strategic position? A) I B) II C) III D) IV E) V Answer: A)...

What analytical tool has four quadrants based on two dimensions: competitive position and market growth?

What analytical tool has four quadrants based on two dimensions: competitive position and market growth?  A) Competitive Profile Matrix B) Internal-External...

All of the following are limitations of the BCG Matrix EXCEPT

All of the following are limitations of the BCG Matrix EXCEPT  A) Viewing every business as a star, cash cow, dog or question mark can be an...

The BCG Matrix is designed specifically to enhance which type of firm's efforts to formulate strategies?

The BCG Matrix is designed specifically to enhance which type of firm's efforts to formulate strategies?  A) Companies with more than one division B)...

In the SPACE analysis, what does a (+6, +3) strategy profile portray?

In the SPACE analysis, what does a (+6, +3) strategy profile portray?  A) A strong industry position B) An unstable environment C) A stable environment D)...

What type of strategies would you recommend when a firm's SPACE Matrix directional vector has the coordinates (-2, +3)?

What type of strategies would you recommend when a firm's SPACE Matrix directional vector has the coordinates (-2, +3)?  A) Aggressive B) Conservative C)...

The two positive-rated dimensions on the SPACE Matrix are

The two positive-rated dimensions on the SPACE Matrix are  A) FP and CP. B) CP and SP. C) FP and IP. D) IP and SP. E) FP and SP Answer: C)...

What are the two external dimensions of the SPACE Matrix?

What are the two external dimensions of the SPACE Matrix?  A) Stability position and industry position B) Stability position and competitive...

The two internal dimensions represented on the axes of the SPACE Matrix are

The two internal dimensions represented on the axes of the SPACE Matrix are  A) stability position and industry position. B) industry position...

What type of strategy would divestiture be classified as?

What type of strategy would divestiture be classified as?  A) Aggressive B) Defensive C) Competitive D) Offensive E) Conservative Answer: B)...

Which of these is NOT a SPACE Matrix quadrant?

Which of these is NOT a SPACE Matrix quadrant?  A) Aggressive B) Defensive C) Competitive D) Offensive E) Conservative Answer: D) Of...

Which of the following is a limitation associated with a SWOT Matrix?

Which of the following is a limitation associated with a SWOT Matrix?  A) Viewing every business as a Star, Cash Cow, Dog, or Question Mark is...

Which of the following is NOT one of the steps involved in constructing a SWOT Matrix?

Which of the following is NOT one of the steps involved in constructing a SWOT Matrix?  A) List the firm's key external threats. B) Match internal...

Which strategies are defensive tactics directed at reducing internal weaknesses and avoiding external threats?

Which strategies are defensive tactics directed at reducing internal weaknesses and avoiding external threats?  A) SO B) WO C) SW D) ST E) WT...

The match an organization makes between its internal resources and skills and the opportunities and risks created by its external factors can be defined as

The match an organization makes between its internal resources and skills and the opportunities and risks created by its external factors can be defined...

Each of the nine techniques included in the strategy formulation framework rely on the use of

Each of the nine techniques included in the strategy formulation framework rely on the use of  A) strictly factual data. B) luck. C) financial...

Which strategy-formulation technique reveals the relative attractiveness of alternative strategies and thus provides an objective basis for selecting specific strategies?

Which strategy-formulation technique reveals the relative attractiveness of alternative strategies and thus provides an objective basis for selecting...

Which stage in the strategy-formulation framework focuses on generating feasible alternative strategies?

Which stage in the strategy-formulation framework focuses on generating feasible alternative strategies?  A) Input B) Output C) Decision D) Throughput E)...

Strategy analysis and choice largely involves making ________ decisions based on ________ information.

Strategy analysis and choice largely involves making ________ decisions based on ________ information.  A) long-term; short-term B) subjective;...

Which is not true about receiving a gift in Japan?

Which is not true about receiving a gift in Japan? a. The giver can expect to receive one of similar value in the near future. b. A gift will be...

Which of these guidelines for presenting gifts to the Japanese is incorrect?

Which of these guidelines for presenting gifts to the Japanese is incorrect? a. Do not wrap a package in white. b. Carry a gift in a neat paper bag. c....

Which of the following dining hints is not correct?

Which of the following dining hints is not correct? a. While eating, don't put your elbows on the table. b. Spoon soup away from you. c. Place your...

Which of the following dining hints is not correct?

Which of the following dining hints is not correct? a. Leave your napkin on your chair if you leave the table during the meal. b. The person who...

In the business introduction of a junior account manager, Karl Everson, and the new vice president, Dr. Judith Lambrecht, which of the following is correct?

In the business introduction of a junior account manager, Karl Everson, and the new vice president, Dr. Judith Lambrecht, which of the following is...

Which of these points in meeting and greeting people in business is not correct?

Which of these points in meeting and greeting people in business is not correct? a. The format used for an introduction is less important than avoiding...

Which of the following is not true of business etiquette?

Which of the following is not true of business etiquette? a. Business etiquette is the practice of polite and appropriate behavior in the business...

A plan for an interview follow-up letter includes all of the following except

A plan for an interview follow-up letter includes all of the following except a. a beginning sincerely expressing appreciation. b. a reference to...

The key strategy in practicing interview questions is

The key strategy in practicing interview questions is a. to formulate an answer to any question so that it highlights your abilities. b. to answer...

Which of the following is not true?

Which of the following is not true? a. One or more employment interviews are conducted by 95 percent of all employers before extending a job offer. b....

The final paragraph of an application letter should

The final paragraph of an application letter should a. thank the readers for reviewing your application materials. b. ask for a personal interview. c....

Identify an effective strategy for gaining the reader's attention in an unsolicited application letter.

Identify an effective strategy for gaining the reader's attention in an unsolicited application letter. a. Identify the particular position for which...

Which of the following salutations is appropriate when you can't obtain the name of the person to whom you should address a letter?

Which of the following salutations is appropriate when you can't obtain the name of the person to whom you should address a letter? a. Dear Sir b....

What type of application letter is written in response to an advertised job opening?

What type of application letter is written in response to an advertised job opening? a. solicited b. blind c. prospecting d. unsolicited e. all of...

What is the most important part of speech in electronic résumés?

What is the most important part of speech in electronic résumés? a. nouns b. verbs c. adjectives d. prepositions e. adverbs Answer: a. n...

Which of the following is not a benefit of electronic résumés?

Which of the following is not a benefit of electronic résumés? a. A computer can perform a restricted key word screening which can lead to a direct...

Which of the following statements about references for a résumé is accurate?

Which of the following statements about references for a résumé is accurate? a. Using a professor's name without permission is acceptable because...

Identify the correct guideline for composing the content of a résumé.

Identify the correct guideline for composing the content of a résumé. a. Write in complete sentences. b. Choose general, vague words. c. Use only...

A résumé in chronological format follows all of these guidelines except

A résumé in chronological format follows all of these guidelines except a. it places work experience before education. b. it uses action words such...

Which statement regarding the work experience section of a résumé is correct?

Which statement regarding the work experience section of a résumé is correct? a. Only a quarter of all résumés are prepared in functional order. b....

Which statement regarding the organizational patterns of a résumé is correct?

Which statement regarding the organizational patterns of a résumé is correct? a. Half of all résumés are prepared in chronological order. b. Chronological...

If you are a recent college graduate, your résumé should

If you are a recent college graduate, your résumé should a. include a lengthy list of your courses. b. include keywords referring to your education. c....

Recruiters usually expect to see all of the following on a résumé except

Recruiters usually expect to see all of the following on a résumé except a. your job objective. b. any special skills or talents. c. your personal...

The typical recruiter spends _____ reviewing each résumé during the initial screening.

The typical recruiter spends _____ reviewing each résumé during the initial screening. a. less than 10 seconds b. less than 35 seconds c. at least...

Which one of these demographic trends for 2002 to 2012 is not correct?

Which one of these demographic trends for 2002 to 2012 is not correct? a. The civilian labor force is expected to grow 13 percent. b. Office administration...