When you are involved in listening to a speaker, you
a. think about how the information relates to your goals.
b. prevent any uncomfortable silences.
c....
When you are involved in listening to a speaker, you
The most commonly used room arrangement for formal meetings is
The most commonly used room arrangement for formal meetings is
a. satellite.
b. circular.
c. rectangular
d. U-shaped.
e. classroom.
Answer: c....
One way to avoid telephone tag is to
One way to avoid telephone tag is to
a. put a smile in your voice as you place your call.
b. turn your cell phone off when you are in a public area.
c....
When you prepare minutes of a meeting, you should
When you prepare minutes of a meeting, you should
a. accurately summarize the discussions and decisions made.
b. ask participants to review a draft...
Which is not a function of the leader of a meeting
Which is not a function of the leader of a meeting
a. encouraging quieter members to participate
b. summarizing the accomplishments at the end of...
Minutes of a meeting include all these items except
Minutes of a meeting include all these items except
a. the type of meeting.
b. who made and seconded a motion.
c. approval of previous minutes.
d....
When planning the logistics of a formal meeting, you should consider
When planning the logistics of a formal meeting, you should consider
a. using a circular arrangement to facilitate consensus.
b. arranging the chairs...
Why should you prepare an agenda even for informal meetings
Why should you prepare an agenda even for informal meetings
a. You will have a record of what has been discussed.
b. It will help focus the attention...
Which of these points is not true with respect to an agenda for a meeting
Which of these points is not true with respect to an agenda for a meeting
a. Provides in detail what topics will be discussed.
b. Helps the manager...
Which of these factors is not necessary in planning a meeting
Which of these factors is not necessary in planning a meeting
a. Identifying the purpose.
b. Preparing an agenda.
c. Keeping the agenda private until...
The first thing you should do before calling a meeting is
The first thing you should do before calling a meeting is
a. formulate an agenda.
b. determine who should attend.
c. decide what you want to achieve.
d....
You need not turn off your cell phone or switch it to silent-alert mode when you are
You need not turn off your cell phone or switch it to silent-alert mode when you are
a. in a restaurant.
b. participating in a formal meeting.
c....
When you have to leave a voice-mail message, you should
When you have to leave a voice-mail message, you should
a. give your name, phone number, and the reason for your call.
b. vary the wording to maintain...
Which is not an effective approach in the use of voice mail
Which is not an effective approach in the use of voice mail
a. Plan the message for the voice mail in advance.
b. Briefly explain the purpose of the...
Which of the following is not true about your telephone voice
Which of the following is not true about your telephone voice
a. answer by the second ring
b. project a friendly image
c. avoid chewing
d. sit tall,...
Which of the following statistics is not true
Which of the following statistics is not true
a. Americans make over 6.3 billion international calls every year.
b. The average length of a long distance...
Which of the following is not an example of good telephone technique
Which of the following is not an example of good telephone technique
a. Answer all calls by the second or third ring.
b. If a caller asks a question...
The main reason to make your telephone voice sound pleasant is that
The main reason to make your telephone voice sound pleasant is that
a. you can avoid straining your throat as you speak.
b. the other person may be...
Allowing a few moments of silence in a conversation
Allowing a few moments of silence in a conversation
a. conveys disrespect for the speaker.
b. reduces conflict and promotes consensus.
c. puts pressure...
When you listen with an open mind, you
When you listen with an open mind, you
a. think you lose if you agree with the speaker's position.
b. seek to analyze why the speaker is taking a...
Which of the following is not a good way to improve your listening skills
Which of the following is not a good way to improve your listening skills
a. Focus on the speaker's content rather than on how the talk is delivered.
b....
The following are all ways to improve listening skills except
The following are all ways to improve listening skills except
a. giving the speaker your undivided attention.
b. staying open minded.
c. interrupting...
Which of the following is not a good way to involve yourself in the presentation
Which of the following is not a good way to involve yourself in the presentation
a. summarize or paraphrase internally
b. plan what you will say next
c....
A way to give the speaker your undivided attention is to
A way to give the speaker your undivided attention is to
a. keep emotions in check.
b. plan what you will say next.
c. internally paraphrase.
d. eliminate...
The least developed of the four verbal communications skills is
The least developed of the four verbal communications skills is
a. reading.
b. listening.
c. speaking.
d. writing.
e. telephoning.
Answer: b....
Listening is
Listening is
a. a passive process of perceiving a sound.
b. a culturally-sensitive process of interpretation.
c. sound waves striking the eardrum.
d....
Interviewing a job candidate is an example of an interaction in the
Interviewing a job candidate is an example of an interaction in the
a. social zone.
b. personal zone.
c. intimate zone.
d. public zone.
e. business...
Which one of the following is not true about the personal zone
Which one of the following is not true about the personal zone
a. Police interrogators are taught to move into the personal zones.
b. Informal business...
An example of interaction in the personal zone is
An example of interaction in the personal zone is
a. staff meetings.
b. conversation with close friends.
c. presentation to a large audience.
d. shaking...
If you are part of a large audience, the speaker on stage is considered in the _____ zone.
If you are part of a large audience, the speaker on stage is considered in the _____ zone.
a. personal
b. intimate
c. public
d. social
e. ethic
Answer: c....
If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.
If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.
a. personal
b. intimate
c. public
d....
The meaning you attach to time depends on your
The meaning you attach to time depends on your
a. culture, experience, and communication skills.
b. location, context sensitivity, and power distance.
c....
Touching behavior is
Touching behavior is
a. not consistent from culture to culture.
b. expected in the social zone.
c. common among Asian businesspeople.
d. inappropriate...
If your supervisor pats you on the back, he or she is entering your _____ zone.
If your supervisor pats you on the back, he or she is entering your _____ zone.
a. personal
b. intimate
c. public
d. social
e. ethic
Answer: b....
Which statement does not accurately describe voice qualities
Which statement does not accurately describe voice qualities
a. Nervous people usually talk slowly.
b. People who speak too loudly appear pushy or...
All of the following are examples of nonverbal messages except
All of the following are examples of nonverbal messages except
a. posture.
b. facial expression.
c. a one-word response.
d. grooming.
e. selecting...
All statements about nonverbal messages are true except:
All statements about nonverbal messages are true except:
a. A nonverbal message and verbal message may not occur simultaneously.
b. A nonverbal message...
What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating
What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating
a. boredom
b. defiance
c....
The most expressive part of the body is the
The most expressive part of the body is the
a. lips.
b. eyes.
c. hands.
d. hips.
e. ears.
Answer: b. eye...
A classic study by Mehrabian found that _____ percent of the meaning communicated by most messages comes from the verbal portion.
A classic study by Mehrabian found that _____ percent of the meaning communicated by most messages comes from the verbal portion.
a. 7
b. 23
c. 45
d....
Which of the following correctly describes an aspect of body movement as nonverbal communication
Which of the following correctly describes an aspect of body movement as nonverbal communication
a. Gestures should be avoided because they distract...
According to management guru Peter Drucker, "the most important thing in communication is to hear . . ."
According to management guru Peter Drucker, "the most important thing in communication is to hear . . ."
a. what is said.
b. what you want to hear.
c....
Which of the following correctly describes an aspect of body movement as nonverbal communication
Which of the following correctly describes an aspect of body movement as nonverbal communication
a. You should avoid gestures because they distract...
The most common benefits to internships are as follows?
The most common benefits to internships are as follows?
Answer: industry skills, references, sense of industry, and increase contacts
...
What are 3 tips on networking?
What are 3 tips on networking?
Answer:
1. Always try to close any interaction w positive actions
2. Always follow up with an email
3. Write the name...
What is plan A versus plan B when trying to make an appointment w an individual?
What is plan A versus plan B when trying to make an appointment w an individual?
Answer:
Plan A = email or call explaining the good phone call structure
Plan...
What is a good phone call structure?
What is a good phone call structure?
Answer: An intro, an opening, a compliment, the request, the benefit, the close, also smart to come up with...
What is cold calling?
What is cold calling?
Answer: Calling others out of the blue in order to make appointment...
What do you need for your network to grow?
What do you need for your network to grow?
Answer: You must ask for at least two additional introduction...
What are the 4 major steps of networking?
What are the 4 major steps of networking?
Answer: Fitting in, ability to do the job, movtivation to do the job, and putting it togethe...
What is important to do during your early network-building activities?
What is important to do during your early network-building activities?
Answer: Position your meetings as information and advice seeking only...
What are the first two steps of the networking process?
What are the first two steps of the networking process?
Answer: First you identify and target people who are in a position to be able to help...
What is the best approach to land the majority of jobs in the market?
What is the best approach to land the majority of jobs in the market?
Answer: Build a network of connections to smaller companie...
What percent of jobs are publicly advertised versus filled through word of mouth?
What percent of jobs are publicly advertised versus filled through word of mouth?
Answer: 30% and 90% of applicants focus on these (pointless...
What is the percent of people who obtain a job using the "spray and pray" method?
What is the percent of people who obtain a job using the "spray and pray" method?
Answer: 5...
What is the best way to self analyze?
What is the best way to self analyze?
Answer: Ask yourself what opportunities are out there that I like the sound of and what traits do I need...
What really matters as far as getting a job and succeeding in it?
What really matters as far as getting a job and succeeding in it?
Answer: Doing something well without disrupting the tea...
Why don't graduates often last in their first job and how many don't?
Why don't graduates often last in their first job and how many don't?
Answer: Usually don't do to a mismatch between personality; 20% are terminated...
Explain the Venn Diagram to target jobs?
Explain the Venn Diagram to target jobs?
Answer: blue circle (jobs in demand), red circle (what you're good at), brown circle (what you enjoy)
Blue...
How long does it take for half of graduates to find a career job?
How long does it take for half of graduates to find a career job?
Answer: 2 year...
What percent of students switch majors and how much extra time does it take to complete their degree?
What percent of students switch majors and how much extra time does it take to complete their degree?
Answer: 83% of college students and it...
What is a very common interview question that will be asked before and during your job?
What is a very common interview question that will be asked before and during your job?
Answer: "Why do you want this Job"...
A Key question to ask yourself when you are in an internship is
A Key question to ask yourself when you are in an internship is
Am I actually learning the required skills, and crossing the fit and drive thresholds...
A great way to structure an appointment making call is to:
A great way to structure an appointment making call is to:
Pass on a compliment from the person who suggested you call them before you make a clear...
Failure to network is a top reason why:
Failure to network is a top reason why:
Over 50% of students will be underemployed for two years after graduating
69% of students drift through...
When assessing how much competition you are facing for a job it is worth remembering the advantage of finding a job through word of mouth by networking because:
When assessing how much competition you are facing for a job it is worth remembering the advantage of finding a job through word of mouth by networking...
Career advice that says, "Just follow your passion" can lead to problems. Which of the following should also be taken into account?
Career advice that says, "Just follow your passion" can lead to problems. Which of the following should also be taken into account?
What an employer...
You can learn a lot about the job you want by talking to people who manage people with that job. This is called an "informational interview." Which of the following is a question that you could ask a manager of the position you think you may want?
You can learn a lot about the job you want by talking to people who manage people with that job. This is called an "informational interview." Which...
A strong vision of your career encourages the following alignment activities to happen more naturally
A strong vision of your career encourages the following alignment activities to happen more naturally
You will search for greater relevance and...
What will determine your level of focus, energy, and commitment to complete the actions required to turn your career dream into reality?
What will determine your level of focus, energy, and commitment to complete the actions required to turn your career dream into reality?
Answer: The...
Not knowing what you want to do is NOT ok because:
Not knowing what you want to do is NOT ok because:
Answer:
By not taking specific actions to target a job 83% of students will graduate with no...
What is "spraying and praying" when searching for a job?
What is "spraying and praying" when searching for a job?
Answer: Sending identical copies of your resume to a large number of companies and job...
Resale in a claim refusal may be appropriate in which of the following situations?
Resale in a claim refusal may be appropriate in which of the following situations?
a. to restate some of the benefits that led the reader to purchase...
In explaining the reasons for a claim refusal, the writer should
In explaining the reasons for a claim refusal, the writer should
a. lecture the reader as to what he or she did wrong.
b. use personal language, such...
If you want to offer a compromise rather than reject a customer's claim, you should
If you want to offer a compromise rather than reject a customer's claim, you should
a. place it before or make it a part of the closing.
b. position...
All of the following about refusing a claim are correct except:
All of the following about refusing a claim are correct except:
a. Use the indirect approach.
b. Convey respect and consideration for the writer with...
One reason to avoid refusing a claim in the first paragraph is that you
One reason to avoid refusing a claim in the first paragraph is that you
a. lack the spirit of reciprocity.
b. may lose the reader's goodwill.
c. leave...
Your manager asks you to take his place at a monthly industry dinner Tuesday evening, but your in-laws arrive that night. You write a note refusing this request for
Your manager asks you to take his place at a monthly industry dinner Tuesday evening, but your in-laws arrive that night. You write a note refusing...
When you use the direct organizational plan in a message refusing a small favor, you should
When you use the direct organizational plan in a message refusing a small favor, you should
a. save the bad news for the final paragraph.
b. present...
When refusing a request for a significant favor, you should
When refusing a request for a significant favor, you should
a. use the direct organizational approach.
b. write a routine response.
c. offer a buffer...
One general guideline for writing a message saying that you are not granting a routine favor is to
One general guideline for writing a message saying that you are not granting a routine favor is to
a. use the indirect organizational plan.
b. assume...
Your manager asks you to take her place and prepare a speech for next Tuesday's community fund drive. Because your in-laws are arriving that night, you write a note refusing this request for
Your manager asks you to take her place and prepare a speech for next Tuesday's community fund drive. Because your in-laws are arriving that night,...
Rejecting someone's idea or proposal can be extremely challenging because
Rejecting someone's idea or proposal can be extremely challenging because
a. few form letters on which to model your letter exist.
b. you may also...
All the following are true when you must reject a person's idea or proposal except:
All the following are true when you must reject a person's idea or proposal except:
a. Consider the energy and care with which the person generated...
A key factor in offering a counterproposal is to
A key factor in offering a counterproposal is to
a. provide all the information the reader needs to follow through.
b. make it subtle.
c. make it...
All of the following are problems to avoid when ending a bad-news message except
All of the following are problems to avoid when ending a bad-news message except
a. apologizing.
b. anticipating problems.
c. inviting needless communication.
d....
One strategy you should not use when refusing a customer's claim is to
One strategy you should not use when refusing a customer's claim is to
a. include a neutral-sounding subject line.
b. write a pleasant, relevant opening.
c....
Of the following, the least effective way to end a bad-news message is to offer
Of the following, the least effective way to end a bad-news message is to offer
a. best wishes.
b. a counterproposal.
c. subtle sales promotion.
d....
Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected?
Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected?
a. I hope...
When using the indirect organizational plan, you can communicate the bad news by doing all of the following except
When using the indirect organizational plan, you can communicate the bad news by doing all of the following except
a. placing it in the middle of...
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